Hello, Terri, Have you read my reply I sent yesterday about the 10 metres Jonathan made for his walk??? Have you got the answer after I gave you the formula?
As for the tech support, yes, some of the staff are located at their homes even in other states. For example, I know two hearing/blind men who formerly worked for tech support still live in Michigan! So, you got it right. I already told Lisa privately about them. In addition, I almost never ring that tech support due to their big lack of communication, so I let PDI learn a hard way later. Todd > ----- Original Message ----- >From: "Terri Pannett" <[EMAIL PROTECTED] >To: "Braillenote List" <[EMAIL PROTECTED] >Date: Thu, 13 May 2004 11:42:08 -0700 >Subject: Re: [Braillenote] to pdi staff >The hours for tech support are longer than they are for customer service. >Once I called between 5 and 7 A.M. Pacific time and reached a live person. >I think some of the tech support people work from their homes so some calls >are forwarded to a person outside of California. I don't care where they're >at as long as they can answer my questions. >Terri Pannett
