don't call, e-mail
Mike the star trek guy
----- Original Message -----
From: "Isaac Obie" <[EMAIL PROTECTED]>
To: "Braillenote List" <[email protected]>
Sent: Thursday, May 26, 2005 4:38 PM
Subject: Re: [Braillenote] Absolutely disgusted with Humanware customer
service
Hello doug,
I am sorry you're having this trouble. I have tried calling customer
service for the past two weeks to try and get something taken care of, but
I can't seem to reach them. I seem to sit on hold forever. so I've given
up trying to reach them for now. <sigh>
Isaac
On Thu, 26 May 2005, doug martin wrote:
Hello. When trying to find out when I might receive my Keysoft and CE
upgrades, I was told that "They're coming from New Zealand, and we're out
right now." Shipping would resume some time soon, and you're somewhere
on
the list. Where on the list? When can I actually expect to receive the
upgrade that was advertised a year ago, and has been shipping for about
six
months. My serial number is 13168.
It really does not take very long to make copies of a compact flash card.
I
can copy one card to another quite quickly using my laptop. And the part
about making each one unique regarding the serial number-- I can't
imagine
that takes very long either. It definitely should not take six months to
make
and ship a couple thousand upgrades! What's really going on here? I was
a
power user and a loyal PDI customer, but this kind of treatment is
completely
unacceptable!
Doug Martin
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