On Mar 24, 2008, at 8:44 PM, David Fedoruk wrote: > Then how do we determine that what we see is not user error? I always > think three time, check things very carefully before I actually file a > bug.
I'm not sure I understand the question. Whatever thinking and checking you would do before emailing the mailing list would be just as valid before filing a bug, but there are no guarantees either way that you will always be right, no matter where you send the report. > It feels pretty risky for use non-programmers to stick out necks out > like that and file bugs on site like I think you're saying I should > now. All I'm suggesting is that reports of problems should be sent (with a reasonable amount of detail) to a system that is designed for the express purpose of tracking those kind of reports--where it will go through normal testing/verification process, and be handled the people who have experience and expertise in doing that--instead of sending them all to a mailing list where the majority of people receiving it will have no interest in individual site bugs, even fewer of whom will know how to actually verify whether it's a real bug or not (most of those being exactly the people who would handle bug reports), there's no system in place for making sure the issue is actually investigated, and any follow-up debugging either becomes a private email conversation (making things even harder to keep track of) or spams the entire list repeatedly. In short, I'm just asking that suspected bugs be sent to the bug reporting system, and the discussion list be used for general discussion. It means more of the right people will see reports in the format that is most useful--meaning they are more likely to be investigated--while spamming a lot fewer of the wrong people. Everybody is better off, so I don't see the risk. If you are concerned that being wrong will reflect badly on you in some way (and there's no reason it would from the perspective of those of us doing triage) I would think that in the cases where a report turns out to be a non-bug after all, you'd rather only one or two people handle that report then have those same people email an entire mailing list of other users (the archives of which are, unlike bugzilla, indexed by search engines, making the distribution even wider) to point out that your report turned out to be "wrong". -Stuart _______________________________________________ Camino mailing list Camino@mozdev.org https://www.mozdev.org/mailman/listinfo/camino
