Hi,
Thanks for that information, I'm thinking its something with the load balancer as well since its not happening for everyone and if it was something with the application I would see it in the logs. Currently our network team had the load balancer idle timeout for 5 min they increased it so maybe that might help out. I just find it strange that there are no transactions recorded in the catalina.out logs at all when the users encounter the issue. Then the user is forced to close the browser in order to authenticate refreshing the page wont help they just get stuck on the login page. ___________________ Juan Quintanilla UTS - Enterprise Group 305-348-6573 jquin...@fiu.edu<mailto:jquin...@fiu.edu> ________________________________ From: Misagh Moayyed <mmoay...@unicon.net> Sent: Wednesday, July 8, 2015 1:14 PM To: cas-user@lists.jasig.org Subject: RE: [cas-user] CAS User remains on login page OK. Two things jumped out at me: 1. “Sporadic” almost always means “load balancer”. So I’d start there. 2. It’s very likely that you are affected by this issue: http://jasig.github.io/cas/development/installation/Troubleshooting-Guide.html#login-form-clearing-credentials-on-submission<https://urldefense.proofpoint.com/v2/url?u=http-3A__jasig.github.io_cas_development_installation_Troubleshooting-2DGuide.html-23login-2Dform-2Dclearing-2Dcredentials-2Don-2Dsubmission&d=AwMFAg&c=1QsCMERiq7JOmEnKpsSyjg&r=NauC5-J1X4CCd25sdSxQCA&m=oVzBpwJXN-YOMqfjuUxNUbymXFB2esAZ-WB4_j3RZXM&s=qDGjhkeCsEq3gm72zI5SE9huTYIM6d6_-pHtKgQcFyY&e=> From: Juan Quintanilla [mailto:jquin...@fiu.edu] Sent: Wednesday, July 8, 2015 10:05 AM To: cas-user@lists.jasig.org Subject: Re: [cas-user] CAS User remains on login page So if the user enters bad credentials they receive no message from the login page about bad credentials nor do I see the transaction in the catalina.out file. If the user enters the right credentials I still do not see the transaction in the catalina.out and the user is redirected back to the login page. If they enter the credentials again and hit enter or login they are redirected back to the login page and there is no transaction for that user in the log. In the url you see the service that they are coming from. Only when the user closes the browser and tries again are they able to access the application, if the user is already logged into an application that is using CAS they don't have a problem. It tends to be new users and its sporadic. Thanks! ___________________ Juan Quintanilla UTS - Enterprise Group 305-348-6573 jquin...@fiu.edu<mailto:jquin...@fiu.edu> ________________________________ From: Misagh Moayyed <mmoay...@unicon.net<mailto:mmoay...@unicon.net>> Sent: Wednesday, July 8, 2015 12:57 PM To: cas-user@lists.jasig.org<mailto:cas-user@lists.jasig.org> Subject: RE: [cas-user] CAS User remains on login page “If they enter bad credentials no error message is displayed and if they enter the correct credentials they are redirected back to the CAS login page.” What happens if I enter my credentials correctly, get redirected back to the CAS login page, and then again enter my credentials? Are you able to login and get back to the application? From: Juan Quintanilla [mailto:jquin...@fiu.edu] Sent: Wednesday, July 8, 2015 9:53 AM To: cas-user@lists.jasig.org<mailto:cas-user@lists.jasig.org> Subject: Re:[cas-user] CAS User remains on login page Hi, So we encountered the issue and I was able to check the http headers, it seems to pull the login page and the images but after credentials are entered and the user hits login or enter there are no further http headers recorded. The applications are redirected to the web url which is load balanced on an F5 if that helps. I'm trying to see whether I should be looking towards the CAS application 3.6.0 , tomcat 8, or the F5 to see what may be causing some random users to experience a dead login page. Any other suggestions are welcomed. Thanks! ___________________ Juan Quintanilla UTS - Enterprise Group 305-348-6573 jquin...@fiu.edu<mailto:jquin...@fiu.edu> ________________________________ From: Mailvaganam, Hari <hari.mailvaga...@ubc.ca<mailto:hari.mailvaga...@ubc.ca>> Sent: Wednesday, July 8, 2015 3:53 AM To: cas-user@lists.jasig.org<mailto:cas-user@lists.jasig.org> Subject: RE:[cas-user] CAS User remains on login page Trace the HTTP headers - may have a clue there? Sample Firefox plugin:https://addons.mozilla.org/en-us/firefox/addon/live-http-headers/ ________________________________ From: Juan Quintanilla [jquin...@fiu.edu] Sent: Tuesday, July 07, 2015 06:53 To: cas-user@lists.jasig.org<mailto:cas-user@lists.jasig.org> Subject: [cas-user] CAS User remains on login page Hi, We currently deployed CAS 3.6.0 with backend ldap and oracle Db for ticketing and everything seems to be working great, but on occasion we have had some users who have gone to a particular site report that when they are redirected to the CAS Login page from the client application they are not able to login. If they enter bad credentials no error message is displayed and if they enter the correct credentials they are redirected back to the CAS login page. When I check the CAS server logs I do not see any transactions for the user nor do I see failed authentication attempts for Ldap, its as if the communication is not even reaching the server, the tomcat logs don't report any errors for the times when the issue is encountered. It seems to happen sporadically since other users have no problem logging in. Once the user closers their browser or tab and tries again they are able to login. Just wanted to see if anyone has encountered something similar in their environment, I'm thinking it has to be something relating to the networking side. ___________________ Juan Quintanilla jquin...@fiu.edu<mailto:jquin...@fiu.edu> -- You are currently subscribed to cas-user@lists.jasig.org<mailto:cas-user@lists.jasig.org> as: hari.mailvaga...@ubc.ca<mailto:hari.mailvaga...@ubc.ca> To unsubscribe, change settings or access archives, see http://www.ja-sig.org/wiki/display/JSG/cas-user<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ja-2Dsig.org_wiki_display_JSG_cas-2Duser&d=AwMFAg&c=1QsCMERiq7JOmEnKpsSyjg&r=NauC5-J1X4CCd25sdSxQCA&m=4V-88VYYRdcxsAvjCGL2viYCCcFTZJfN8n4EZJyKGaM&s=LzuDiXOSEkkQInV2XFL8BraMKD8uyfNONsm0tkLwM4U&e=> -- You are currently subscribed to cas-user@lists.jasig.org<mailto:cas-user@lists.jasig.org> as: jquin...@fiu.edu<mailto:jquin...@fiu.edu> To unsubscribe, change settings or access archives, see http://www.ja-sig.org/wiki/display/JSG/cas-user<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ja-2Dsig.org_wiki_display_JSG_cas-2Duser&d=AwMFAg&c=1QsCMERiq7JOmEnKpsSyjg&r=NauC5-J1X4CCd25sdSxQCA&m=4V-88VYYRdcxsAvjCGL2viYCCcFTZJfN8n4EZJyKGaM&s=LzuDiXOSEkkQInV2XFL8BraMKD8uyfNONsm0tkLwM4U&e=> -- You are currently subscribed to cas-user@lists.jasig.org<mailto:cas-user@lists.jasig.org> as: mmoay...@unicon.net<mailto:mmoay...@unicon.net> To unsubscribe, change settings or access archives, see http://www.ja-sig.org/wiki/display/JSG/cas-user<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ja-2Dsig.org_wiki_display_JSG_cas-2Duser&d=AwMFAg&c=1QsCMERiq7JOmEnKpsSyjg&r=NauC5-J1X4CCd25sdSxQCA&m=4V-88VYYRdcxsAvjCGL2viYCCcFTZJfN8n4EZJyKGaM&s=LzuDiXOSEkkQInV2XFL8BraMKD8uyfNONsm0tkLwM4U&e=> -- You are currently subscribed to cas-user@lists.jasig.org<mailto:cas-user@lists.jasig.org> as: jquin...@fiu.edu<mailto:jquin...@fiu.edu> To unsubscribe, change settings or access archives, see http://www.ja-sig.org/wiki/display/JSG/cas-user<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ja-2Dsig.org_wiki_display_JSG_cas-2Duser&d=AwMFAg&c=1QsCMERiq7JOmEnKpsSyjg&r=NauC5-J1X4CCd25sdSxQCA&m=oVzBpwJXN-YOMqfjuUxNUbymXFB2esAZ-WB4_j3RZXM&s=haOTI8PSl1-wUPfy75wkZQBT5aWbkjIzjWPDgJgiTl8&e=> -- You are currently subscribed to cas-user@lists.jasig.org<mailto:cas-user@lists.jasig.org> as: mmoay...@unicon.net<mailto:mmoay...@unicon.net> To unsubscribe, change settings or access archives, see http://www.ja-sig.org/wiki/display/JSG/cas-user<https://urldefense.proofpoint.com/v2/url?u=http-3A__www.ja-2Dsig.org_wiki_display_JSG_cas-2Duser&d=AwMFAg&c=1QsCMERiq7JOmEnKpsSyjg&r=NauC5-J1X4CCd25sdSxQCA&m=oVzBpwJXN-YOMqfjuUxNUbymXFB2esAZ-WB4_j3RZXM&s=haOTI8PSl1-wUPfy75wkZQBT5aWbkjIzjWPDgJgiTl8&e=> -- You are currently subscribed to cas-user@lists.jasig.org as: jquin...@fiu.edu To unsubscribe, change settings or access archives, see http://www.ja-sig.org/wiki/display/JSG/cas-user -- You are currently subscribed to cas-user@lists.jasig.org as: arch...@mail-archive.com To unsubscribe, change settings or access archives, see http://www.ja-sig.org/wiki/display/JSG/cas-user
