Re: [OSL | CCIE_RS] CCIE_RS Digest, Vol 48, Issue 77

[Wayne Lawson]

Cesar - Electronic updates for our materials are free to existing  
customers.  We only charge  (pass down the costs) for various hard  
costs.

     I'd like to point something out to everyone - when most  
companies in different markets release an entirely updated version -  
typically there is *not* a *free* update.

     Example - when Microsoft 7 came out - Vista users didn't get the  
updated version for free. Another example - if you take a class from  
most lower-level Cisco, Microsoft, VMWare (and other) training  
companies - you can *not* take the class again for *free* if the  
vendor changes the exam.  These are just common business practices and  
how companies continue to drive revenue and stay afloat.

     With that being said - It's extremely difficult to continue  
bringing in revenue to pay industry-leading team members and top notch  
developers when massive (and free) updates are given out - and also  
when so much pirating is happening (not average employees - I'm  
talking fulltime engineers who are the best in the world - and trust  
me, I've had almost every *big name* work for me at one time or  
another - and my definition of *best in the world* is quite different  
than some others - my standards are quite higher than most - and I  
don't employ people because they're *a household name* - it will be  
quite obvious when our products are completed. It should also be  
obvious because our success story list has grown by over 400 the last  
year and cour closest competitor's list grew by less than half of that  
- there are other indicators, but I won't get into that right now.).

   So - in a nutshell - when a hard cost is seen (by us) such a CDs,  
DVDs, DVD inserts and replicating / packaging / shipping fees (on top  
of our high development costs) - these very minor costs are passed  
down to customers who are receiving this massively overhauled  
(essentially rewritten) material for *free*.

     I cringe when people complain about these trivial costs when  
they're getting such a massively improved product for (essentially) no  
cost.

     Please try to realize the big picture here - we're by no means  
collecting a ton of money from you and / or taking advantage of this  
situation - in fact, quite the opposite.

     Also - one more thing (since I'm on such a roll) - this stuff  
doesn't get developed overnight. Some competitors slap some basic  
stuff into their old content and call it updated. Some competitors  
have materials that are developed with extremely low quality (various  
video products, etc). We are focusing on producing *top notch*  
material that's the best on the market - therefore - the time to  
produce the initial material might be slightly longer than most people  
anticipate. I can tell you - and my instructors and developers will  
tell you how demanding I am - but also how quickly I want material  
produced.  I've had to compromise and give up fast timelines in order  
to get the quality of material that I demand and our customers  
deserve. So - also know that we're not sitting around blowing off new  
material development - that's also quite the opposite.

     Ok - enough for now. Enjoy the rest of your weekend, gang! ;-)

Regards,

Wayne A. Lawson II - CCIE #5244
Founder & President - IPexpert
Mailto: wlaw...@ipexpert.com
Telephone: +1.810.326.1444, ext. 101
Live Assistance, Please visit: www.ipexpert.com/chat
eFax: +1.810.454.0130

::Message sent from iPhone::

IPexpert is a premier provider of Classroom and Self-Study Cisco CCNA  
(R&S, Voice & Security), CCNP, CCVP, CCSP and CCIE (R&S, Voice,  
Security & Service Provider) Certification Training with locations  
throughout the United States, Europe and Australia. Be sure to check  
out our online communities at www.ipexpert.com/communities and our  
public website at www.ipexpert.com.

On Jan 24, 2010, at 6:51 AM, César Martínez Segura  
<ccmseg...@gmail.com> wrote:

Dude, what I understand is that exist FTP/SFTP Servers where you can  
download the material that was previously paid without to pay extra  
140$ for shipping, you know? When we paid for our pack, it included  
updates and nobody tells me that I would have to pay extra money to  
obtain it. I think my complaint is clearly fair.

Regards,
Cesar.

El 24 de enero de 2010 12:20, Uli <ulybati...@gmail.com> escribió:
Dude,

Try do understand that IPexpert pay someone to burn and pack the DVD  
for you (that's $50) also for shipping cost ($90) I guess it's  
normal because IPexpert use other logistic company service like  
FedEx or DHL to deliver the goods to your home :)

Sorry I don't mean to be rude ^__^

regards,

                  Uli
(will get his number on May 2010)

2010/1/24 César Martínez Segura <ccmseg...@gmail.com>

Hello,

I was following Wayne indications but, when I was going to apply the  
50$ charge, appears another charge about Shipping Charge, 90$ more.  
Total, 140$. What kind of joke is this? Could anybody explain me?

Thanks,
Cesar.

2010/1/22 <ccie_rs-requ...@onlinestudylist.com>
Send CCIE_RS mailing list submissions to
       ccie_rs@onlinestudylist.com

To subscribe or unsubscribe via the World Wide Web, visit
       http://onlinestudylist.com/mailman/listinfo/ccie_rs
or, via email, send a message with subject or body 'help' to
       ccie_rs-requ...@onlinestudylist.com

You can reach the person managing the list at
       ccie_rs-ow...@onlinestudylist.com

When replying, please edit your Subject line so it is more specific
than "Re: Contents of CCIE_RS digest..."


Today's Topics:

  1. What to do to receive the DVD? (C?sar Mart?nez Segura)
  2. Re: What to do to receive the DVD? (Steve Shaw)
  3. Re: What to do to receive the DVD? (C?sar Mart?nez Segura)
  4. Re: What to do to receive the DVD? (nickst...@yahoo.com)
  5. Re: What to do to receive the DVD? (marc abel)
  6. Re: What to do to receive the DVD? (Wayne Lawson)


----------------------------------------------------------------------

Message: 1
Date: Fri, 22 Jan 2010 13:40:32 +0100
From: C?sar Mart?nez Segura <ccmseg...@gmail.com>
Subject: [OSL | CCIE_RS] What to do to receive the DVD?
To: ccie_rs@onlinestudylist.com
Message-ID:
       <20d1822d1001220440p21ae5a49x15762d6669a4c...@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

Hello,

Could anybody explain me what I have to do to ask for the DVD with  
the last
updates?

Thanks,
Cesar.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: 
http://onlinestudylist.com/pipermail/ccie_rs/attachments/20100122/9a9666ad/attachment-0001.htm

------------------------------

Message: 2
Date: Fri, 22 Jan 2010 08:01:12 -0500
From: Steve Shaw <sha...@gmail.com>
Subject: Re: [OSL | CCIE_RS] What to do to receive the DVD?
To: C?sar Mart?nez Segura <ccmseg...@gmail.com>
Cc: ccie_rs@onlinestudylist.com
Message-ID:
       <1d3cfae11001220501h23978c28we32e86ed6e3d7...@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

https://www.ipexpert.com/Cisco/CCIE/Routing-and-Switching/Video-on-Demand-Course

Click on existing customer upgrade.

-Steve

2010/1/22 C?sar Mart?nez Segura <ccmseg...@gmail.com>

> Hello,
>
> Could anybody explain me what I have to do to ask for the DVD with  
the last
> updates?
>
> Thanks,
> Cesar.
>
> _______________________________________________
> For more information regarding industry leading CCIE Lab training,  
please
> visit www.ipexpert.com
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: 
http://onlinestudylist.com/pipermail/ccie_rs/attachments/20100122/15114fc7/attachment-0001.htm

------------------------------

Message: 3
Date: Fri, 22 Jan 2010 14:42:20 +0100
From: C?sar Mart?nez Segura <ccmseg...@gmail.com>
Subject: Re: [OSL | CCIE_RS] What to do to receive the DVD?
To: Steve Shaw <sha...@gmail.com>, ccie_rs@onlinestudylist.com
Message-ID:
       <20d1822d1001220542h50c85bfaw1230891575091...@mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"

Hi,

I have forgoten to say that I paid for the BLS last year. So I need  
the
update about version4. If I'm not wrong, I have to pay just only the
delivery but, what I have to do to ask for it?

Thanks,
Cesar.

El 22 de enero de 2010 14:01, Steve Shaw <sha...@gmail.com> escribi?:

>
> 
https://www.ipexpert.com/Cisco/CCIE/Routing-and-Switching/Video-on-Demand-Course
>
> Click on existing customer upgrade.
>
> -Steve
>
> 2010/1/22 C?sar Mart?nez Segura <ccmseg...@gmail.com>
>
>> Hello,
>>
>> Could anybody explain me what I have to do to ask for the DVD  
with the
>> last updates?
>>
>> Thanks,
>> Cesar.
>>
>> _______________________________________________
>> For more information regarding industry leading CCIE Lab  
training, please
>> visit www.ipexpert.com
>>
>>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: 
http://onlinestudylist.com/pipermail/ccie_rs/attachments/20100122/30b6b8e9/attachment-0001.htm

------------------------------

Message: 4
Date: Fri, 22 Jan 2010 14:29:48 +0000
From: nickst...@yahoo.com
Subject: Re: [OSL | CCIE_RS] What to do to receive the DVD?
To: " C?sar Mart?nez Segura " <ccmseg...@gmail.com>,
       ccie_rs-boun...@onlinestudylist.com, "Steve Shaw" <sha...@gmail.com 
>,
       ccie_rs@onlinestudylist.com
Message-ID:
       <182033718-1264170518- 
cardhu_decombobulator_blackberry.rim.net-1857414541- 
@bda694.bisx.prod.on.blackberry>

Content-Type: text/plain; charset="Windows-1252"

Same here. Do we contact sales, our training advisor or what? I'm  
excited.
Sent from my Verizon Wireless BlackBerry

-----Original Message-----
From: C?sar Mart?nez Segura <ccmseg...@gmail.com>
Date: Fri, 22 Jan 2010 14:42:20
To: Steve Shaw<sha...@gmail.com>; <ccie_rs@onlinestudylist.com>
Subject: Re: [OSL | CCIE_RS] What to do to receive the DVD?

_______________________________________________
For more information regarding industry leading CCIE Lab training,  
please visit www.ipexpert.com


------------------------------

Message: 5
Date: Fri, 22 Jan 2010 08:42:32 -0600
From: marc abel <marca...@gmail.com>
Subject: Re: [OSL | CCIE_RS] What to do to receive the DVD?
To: nickst...@yahoo.com
Cc: C?sar Mart?nez Segura <ccmseg...@gmail.com>,
       ccie_rs-boun...@onlinestudylist.com,  
ccie_rs@onlinestudylist.com
Message-ID:
       <eb43827e1001220642j2411f768p89a8627bf0549...@mail.gmail.com>
Content-Type: text/plain; charset=ISO-8859-1

I contacted my training advisor, he got me hooked up.

On Fri, Jan 22, 2010 at 8:29 AM,  <nickst...@yahoo.com> wrote:
> Same here. Do we contact sales, our training advisor or what? I'm  
excited.
> Sent from my Verizon Wireless BlackBerry
>
> -----Original Message-----
> From: C?sar Mart?nez Segura <ccmseg...@gmail.com>
> Date: Fri, 22 Jan 2010 14:42:20
> To: Steve Shaw<sha...@gmail.com>; <ccie_rs@onlinestudylist.com>
> Subject: Re: [OSL | CCIE_RS] What to do to receive the DVD?
>
> _______________________________________________
> For more information regarding industry leading CCIE Lab training,  
please visit www.ipexpert.com
>
> _______________________________________________
> For more information regarding industry leading CCIE Lab training,  
please visit www.ipexpert.com
>


------------------------------

Message: 6
Date: Fri, 22 Jan 2010 09:47:43 -0500
From: Wayne Lawson <groupst...@ipexpert.com>
Subject: Re: [OSL | CCIE_RS] What to do to receive the DVD?
To: marc abel <marca...@gmail.com>
Cc: C?sar Mart?nez Segura <ccmseg...@gmail.com>,
       "ccie_rs-boun...@onlinestudylist.com"
       <ccie_rs-boun...@onlinestudylist.com>, "ccie_rs@onlinestudylist.com 
"
       <ccie_rs@onlinestudylist.com>
Message-ID: <d28024da-0524-41e8-90e9-2e007ed0f...@ipexpert.com>
Content-Type: text/plain;       charset=utf-8;  format=flowed;   
delsp=yes

Gang - this can be ordered directly off of our website -  
IPexpert.com -
 > R&S -> VOD (you'll see the link for existing customers) - or - yes,
you can contact your Training Advisor directly at 810.326.1444 or 
IPexpert.com/chat
.

Regards,

Wayne A. Lawson II - CCIE #5244
Founder & President - IPexpert
Mailto: wlaw...@ipexpert.com
Telephone: +1.810.326.1444, ext. 101
Live Assistance, Please visit: www.ipexpert.com/chat
eFax: +1.810.454.0130

::Message sent from iPhone::

IPexpert is a premier provider of Classroom and Self-Study Cisco CCNA
(R&S, Voice & Security), CCNP, CCVP, CCSP and CCIE (R&S, Voice,
Security & Service Provider) Certification Training with locations
throughout the United States, Europe and Australia. Be sure to check
out our online communities at www.ipexpert.com/communities and our
public website at www.ipexpert.com.

On Jan 22, 2010, at 9:42 AM, marc abel <marca...@gmail.com> wrote:

> I contacted my training advisor, he got me hooked up.
>
> On Fri, Jan 22, 2010 at 8:29 AM,  <nickst...@yahoo.com> wrote:
>> Same here. Do we contact sales, our training advisor or what? I'm
>> excited.
>> Sent from my Verizon Wireless BlackBerry
>>
>> -----Original Message-----
>> From: C?sar Mart?nez Segura <ccmseg...@gmail.com>
>> Date: Fri, 22 Jan 2010 14:42:20
>> To: Steve Shaw<sha...@gmail.com>; <ccie_rs@onlinestudylist.com>
>> Subject: Re: [OSL | CCIE_RS] What to do to receive the DVD?
>>
>> _______________________________________________
>> For more information regarding industry leading CCIE Lab training,
>> please visit www.ipexpert.com
>>
>> _______________________________________________
>> For more information regarding industry leading CCIE Lab training,
>> please visit www.ipexpert.com
>>
> _______________________________________________
> For more information regarding industry leading CCIE Lab training,
> please visit www.ipexpert.com


End of CCIE_RS Digest, Vol 48, Issue 77
***************************************


_______________________________________________
For more information regarding industry leading CCIE Lab training,  
please visit www.ipexpert.com



_______________________________________________
For more information regarding industry leading CCIE Lab training,  
please visit www.ipexpert.com
_______________________________________________
For more information regarding industry leading CCIE Lab training, please visit 
www.ipexpert.com