Hi Greg,
yeah, both are associated - i.e. Jtapi and RMJTAPI, also Agent with phone
number 5008 is associated with the ICD ext.
Any other hint?
*User : crs user*
Status: Ready
First Name Last Name* User ID jtapi_1 User Password* PIN *
Telephone
Number Manager User ID Department User Locale < None >English
United States Enable CTI Application Use Enable CTI Super Provider Call
Park Retrieval Allowed Enable Calling Party Number Modification Name
Dialing Not Defined Associated PC Not Defined Primary Extension Not
Defined ICD Extension Not Defined Controlled Devices CRS_4001, CRS_4002,
CRS_4003, RP_CRS_4000 Enable Authentication Proxy Rights False Controlled
Device Profiles none * indicates required item.
View page in English, United States
------------------------------
Page displayed at Tue Apr 22 10:08:15 CDT 2008
Copyright (c) 1999 - 2004 Cisco Systems, Inc. All rights reserved
RM user:
---------
*User : crs user*
Status: Ready First Name Last Name* User ID rm User Password* PIN
* Telephone Number Manager User ID Department User Locale <
None >English United States Enable CTI Application Use Enable CTI Super
Provider Call Park Retrieval Allowed Enable Calling Party Number
Modification Name Dialing Not Defined Associated PC Not Defined Primary
Extension Not Defined ICD Extension Not Defined Controlled Devices CRS_4001,
CRS_4002, CRS_4003, RP_CRS_4000, SEP001D45432537 Enable Authentication Proxy
Rights False Controlled Device Profiles none * indicates required
item. View
page in English, United States
On Tue, Apr 22, 2008 at 9:56 PM, Gregory Jost (grjost) <[EMAIL PROTECTED]>
wrote:
> Did you also associate with rmjtapi user?
>
>
>
> Greg Jost
>
> Network Consulting Engineer
>
> Unified Communications Practice
>
> Cisco Systems, Inc.
>
> 214-274-1922
>
>
> ------------------------------
>
> *From:* [EMAIL PROTECTED] [mailto:
> [EMAIL PROTECTED] *On Behalf Of *FrogOnDSCP46EF
> *Sent:* Monday, April 21, 2008 7:44 PM
> *To:* ccie_voice@onlinestudylist.com
> *Subject:* [OSL | CCIE_Voice] IPCC: unable to connect agent to the IPPA
> service
>
>
>
> Hi there,
> My IPPA service in CCM Pub is running when I try to login as a agent to
> IPCC it gives me an error
> "Unable to connect to the IPPA service"
> I have created an user on CCM and associated the HQ phone1(5001) to the
> user.
> I varified the user name and password as well using
> http://10.1.2.19/ccmuser/ and found it authenticates okay.
> I am not runing IPMA and EM on the pub so no chances of getting any port
> conflict.
>
> Any pointer?
>
> --
> Smile, you'll save someone else's day!
> Frog
>
--
Smile, you'll save someone else's day!
Frog
