Did you configure resources under RmCm?
Greg Jost Network Consulting Engineer Unified Communications Practice Cisco Systems, Inc. 214-274-1922 ________________________________ From: FrogOnDSCP46EF [mailto:[EMAIL PROTECTED] Sent: Tuesday, April 22, 2008 11:26 AM To: Gregory Jost (grjost) Cc: ccie_voice@onlinestudylist.com Subject: Re: [OSL | CCIE_Voice] IPCC: unable to connect agent to the IPPA service Hi Greg, yeah, both are associated - i.e. Jtapi and RMJTAPI, also Agent with phone number 5008 is associated with the ICD ext. Any other hint? User : crs user Status: Ready First Name Last Name* User ID jtapi_1 User Password* PIN * Telephone Number Manager User ID Department User Locale < None > English United States Enable CTI Application Use Enable CTI Super Provider Call Park Retrieval Allowed Enable Calling Party Number Modification Name Dialing Not Defined Associated PC Not Defined Primary Extension Not Defined ICD Extension Not Defined Controlled Devices CRS_4001, CRS_4002, CRS_4003, RP_CRS_4000 Enable Authentication Proxy Rights False Controlled Device Profiles none * indicates required item. <http://142.2.64.11/ccmadmin/images/blank.gif> <http://142.2.64.11/ccmadmin/images/blank.gif> View page in English, United States ________________________________ Page displayed at Tue Apr 22 10:08:15 CDT 2008 Copyright (c) 1999 - 2004 Cisco Systems, Inc. All rights reserved RM user: --------- User : crs user Status: Ready First Name Last Name* User ID rm User Password* PIN * Telephone Number Manager User ID Department User Locale < None > English United States Enable CTI Application Use Enable CTI Super Provider Call Park Retrieval Allowed Enable Calling Party Number Modification Name Dialing Not Defined Associated PC Not Defined Primary Extension Not Defined ICD Extension Not Defined Controlled Devices CRS_4001, CRS_4002, CRS_4003, RP_CRS_4000, SEP001D45432537 Enable Authentication Proxy Rights False Controlled Device Profiles none * indicates required item. <http://142.2.64.11/ccmadmin/images/blank.gif> <http://142.2.64.11/ccmadmin/images/blank.gif> View page in English, United States On Tue, Apr 22, 2008 at 9:56 PM, Gregory Jost (grjost) <[EMAIL PROTECTED]> wrote: Did you also associate with rmjtapi user? Greg Jost Network Consulting Engineer Unified Communications Practice Cisco Systems, Inc. 214-274-1922 ________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of FrogOnDSCP46EF Sent: Monday, April 21, 2008 7:44 PM To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] IPCC: unable to connect agent to the IPPA service Hi there, My IPPA service in CCM Pub is running when I try to login as a agent to IPCC it gives me an error "Unable to connect to the IPPA service" I have created an user on CCM and associated the HQ phone1(5001) to the user. I varified the user name and password as well using http://10.1.2.19/ccmuser/ and found it authenticates okay. I am not runing IPMA and EM on the pub so no chances of getting any port conflict. Any pointer? -- Smile, you'll save someone else's day! Frog -- Smile, you'll save someone else's day! Frog
