Yup, its configured.... resource based queue...... When I dial the pilot number, i get message "all agent busy" coz agent is not logged in , having logging issue as metioned before.
On Wed, Apr 23, 2008 at 5:34 AM, Gregory Jost (grjost) <[EMAIL PROTECTED]> wrote: > Did you configure resources under RmCm? > > > > Greg Jost > > Network Consulting Engineer > > Unified Communications Practice > > Cisco Systems, Inc. > > 214-274-1922 > > > ------------------------------ > > *From:* FrogOnDSCP46EF [mailto:[EMAIL PROTECTED] > *Sent:* Tuesday, April 22, 2008 11:26 AM > *To:* Gregory Jost (grjost) > *Cc:* ccie_voice@onlinestudylist.com > *Subject:* Re: [OSL | CCIE_Voice] IPCC: unable to connect agent to the > IPPA service > > > > Hi Greg, > > yeah, both are associated - i.e. Jtapi and RMJTAPI, also Agent with phone > number 5008 is associated with the ICD ext. > > > > Any other hint? > > > > *User : crs user* > > Status: Ready > > > > First Name > > > > Last Name* > > > > User ID > > jtapi_1 > > User Password* > > > > PIN * > > > > Telephone Number > > > > Manager User ID > > > > Department > > > > User Locale > > < None > English United States > > Enable CTI Application Use > > > > Enable CTI Super Provider > > > > Call Park Retrieval Allowed > > > > Enable Calling Party Number Modification > > > > Name Dialing > > Not Defined > > Associated PC > > Not Defined > > Primary Extension > > Not Defined > > ICD Extension > > Not Defined > > Controlled Devices > > CRS_4001, CRS_4002, CRS_4003, RP_CRS_4000 > > Enable Authentication Proxy Rights > > False > > Controlled Device Profiles > > none > > > > > > * indicates required item. > > > > View page in > > > English, United States > ------------------------------ > > > > Page displayed at Tue Apr 22 10:08:15 CDT 2008 > Copyright (c) 1999 - 2004 Cisco Systems, Inc. All rights reserved > > > > > > > > > > > > > RM user: > > --------- > > *User : crs user* > > Status: Ready > > > > > > First Name > > > > Last Name* > > > > User ID > > rm > > User Password* > > > > PIN * > > > > Telephone Number > > > > Manager User ID > > > > Department > > > > User Locale > > < None > English United States > > Enable CTI Application Use > > > > Enable CTI Super Provider > > > > Call Park Retrieval Allowed > > > > Enable Calling Party Number Modification > > > > Name Dialing > > Not Defined > > Associated PC > > Not Defined > > Primary Extension > > Not Defined > > ICD Extension > > Not Defined > > Controlled Devices > > CRS_4001, CRS_4002, CRS_4003, RP_CRS_4000, SEP001D45432537 > > Enable Authentication Proxy Rights > > False > > Controlled Device Profiles > > none > > > > > > * indicates required item. > > > > View page in > > > English, United States > > > > On Tue, Apr 22, 2008 at 9:56 PM, Gregory Jost (grjost) <[EMAIL PROTECTED]> > wrote: > > Did you also associate with rmjtapi user? > > > > Greg Jost > > Network Consulting Engineer > > Unified Communications Practice > > Cisco Systems, Inc. > > 214-274-1922 > > > ------------------------------ > > *From:* [EMAIL PROTECTED] [mailto: > [EMAIL PROTECTED] *On Behalf Of *FrogOnDSCP46EF > *Sent:* Monday, April 21, 2008 7:44 PM > *To:* ccie_voice@onlinestudylist.com > *Subject:* [OSL | CCIE_Voice] IPCC: unable to connect agent to the IPPA > service > > > > Hi there, > My IPPA service in CCM Pub is running when I try to login as a agent to > IPCC it gives me an error > "Unable to connect to the IPPA service" > I have created an user on CCM and associated the HQ phone1(5001) to the > user. > I varified the user name and password as well using > http://10.1.2.19/ccmuser/ and found it authenticates okay. > I am not runing IPMA and EM on the pub so no chances of getting any port > conflict. > > Any pointer? > > -- > Smile, you'll save someone else's day! > Frog > > > > > -- > Smile, you'll save someone else's day! > Frog > -- Smile, you'll save someone else's day! Frog
