Hi there Check your CSS on the proper object that needs to perform the consult transfer to the agent's phone. How IPCC handled calls is in the ... um, either SRND or the administration guide. Forgot which. There should be a picture with all sorts of numbered arrows.
If using RSVP, make sure your dspfarm profile is properly configured with the proper codecs, especially if the agent phone is across a g729 region. We want the transcoder to kick in properly. This is in the RSVP chapter in either the SRND or the F&S guide or the System Guide. Why not just make one book for everything? From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of ABIOLA ADEFILA Sent: Wednesday, August 26, 2009 3:23 PM To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] ipcc agent issues Hello, i have integrated the callmanager and the ccx. am using the default script-icd.aef when i call the pilot number, i hear the script , the agent get reserved but the agent phone never rings Anyone with an idea of what is wrong thanks
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