Amp -
They were possibly referring to the "Proctor Labs Rack Forum" -
which is often overlooked. Keep in mind - I have no problem providing
guidance to customers - but if and when they refuse to follow basic
procedures and / or are too lazy to read basic instructions (or look
for the answer within an FAQ area) - our time begins to get wasted -
and other customers that have justified support issues then get
neglected. We make it pretty clear where to go to get answers to
basic questions or issues - and in many cases (not all cases, but
frequently) - my support teams spends countless hours providing
guidace and answering questions that could have been answered if that
particular customer took the initiative to follow basic procedures or
read our instructions / directions. Let's face it - if someone can't
follow basic procedures on how to merge files into a web account - or
retrieve a password - their chance at passing the CCIE lab is pretty
slim. A true CCIE candidate should have a little more intelligence
and drive than the average "end user".
Regardless of the issue you were referring to (Amp) - our
support team deals with printing problems, access issues (to files)
and hardware problems (Proctor Labs). This list is for technical
guidance and meant to be used to help teach our customers the
protocols and technologies seen on the lab and discuss questions that
arise as clients complete scenarios seen throughout our products. It's
not meant to be a loud speaker for people who refuse to follow simple
procedures - as many, many people have seen and read - these types of
clients can bring down the quality of the list. My job is to make
sure this list is top notch and used correctly and that basic
questions - or questions that should be directed elsewhere are
funneled in the right direction.
Also - Craig - if you have a problem with how I run this company
and how support is provided - I'd be happy to discuss this over the
phone - I've already pulled your account up and have reviewed EVERY
email and live chat transcript that has ever been sent and received
from you (over the past year and a half) *yes, that's how I spend my
holiday weekends - verifying and resolving customers complaints or
issues*. I feel we've handled your issues pretty damn well. Your
comment about our customer service being "horrible" is out of line and
to be honest - doesn't sit well with me - it's actually quite absurd
and unjustified. If you think our support is "horrible" - I challenge
you to spend a week dealing with the few competitors we have worldwide
- I highly doubt you'll get a response during working hours - let
alone on a holiday weekend at 11:30 PM.
Regards,
Wayne A. Lawson II - CCIE #5244
Founder & President - IPexpert
Mailto: wlaw...@ipexpert.com
Telephone: +1.810.326.1444, ext. 101
Live Assistance, Please visit: www.ipexpert.com/chat
eFax: +1.810.454.0130
::Message sent from iPhone::
IPexpert is a premier provider of Classroom and Self-Study Cisco CCNA
(R&S, Voice & Security), CCNP, CCVP, CCSP and CCIE (R&S, Voice,
Security & Service Provider) Certification Training with locations
throughout the United States, Europe and Australia. Be sure to check
out our online communities at www.ipexpert.com/communities and our
public website at www.ipexpert.com.
On Dec 26, 2009, at 11:08 PM, Amp <amccar...@cciequest.com> wrote:
> I remember when I first started using PL sessions I had some problems
> and was asked by one of the support guys if I had tried to get any
> help on the forum first before contacting them.
>
> Quoting "CCIETalk.com" <cciet...@gmail.com>:
>
>> Well you have to see his point of view. He has been telling all of
>> these
>> people to contact support but they keep coming here for support
>> issues. This
>> list is NOT a support list for issues like that. IPX has a well
>> defined
>> process for SUPPORT ISSUES.
>>
>> On Sat, Dec 26, 2009 at 10:43 PM, Craig Rees <cr...@gtri.com> wrote:
>>
>>> Wow, in my company if I were to get annoyed by a customer and
>>> publicly
>>> state it I would get fired and rightly so.
>>>
>>> Broken Record or not, horrible customer service!
>>>
>>>
>>>
>>> -----Original Message-----
>>> From: ccie_voice-boun...@onlinestudylist.com [mailto:
>>> ccie_voice-boun...@onlinestudylist.com] On Behalf Of
>>> ccie_voice-requ...@onlinestudylist.com
>>> Sent: Saturday, December 26, 2009 10:00 AM
>>> To: ccie_voice@onlinestudylist.com
>>> Subject: CCIE_Voice Digest, Vol 46, Issue 134
>>>
>>> Send CCIE_Voice mailing list submissions to
>>> ccie_voice@onlinestudylist.com
>>>
>>> To subscribe or unsubscribe via the World Wide Web, visit
>>> http://onlinestudylist.com/mailman/listinfo/ccie_voice
>>> or, via email, send a message with subject or body 'help' to
>>> ccie_voice-requ...@onlinestudylist.com
>>>
>>> You can reach the person managing the list at
>>> ccie_voice-ow...@onlinestudylist.com
>>>
>>> When replying, please edit your Subject line so it is more specific
>>> than "Re: Contents of CCIE_Voice digest..."
>>>
>>>
>>> Today's Topics:
>>>
>>> 1. Re: Proctorlabs connection issue (Wayne Lawson)
>>>
>>>
>>> ---
>>> -------------------------------------------------------------------
>>>
>>> Message: 1
>>> Date: Sat, 26 Dec 2009 10:19:34 -0500
>>> From: Wayne Lawson <groupst...@ipexpert.com>
>>> Subject: Re: [OSL | CCIE_Voice] Proctorlabs connection issue
>>> To: A A <f...@hotmail.com>
>>> Cc: "ccie_voice@onlinestudylist.com"
>>> <ccie_voice@onlinestudylist.com>,
>>> Ryan Barnum <rbar...@ipexpert.com>
>>> Message-ID: <475444f4-e1c7-436f-82f4-5d957a001...@ipexpert.com>
>>> Content-Type: text/plain; charset="us-ascii"
>>>
>>> Guys - I feel like a broken record here...PLEASE, PLEASE try to
>>> get it
>>> this time...
>>>
>>> If you are having technical difficulties - PLEASE CONTACT OUR
>>> SUPPORT
>>> TEAM DIRECTLY. All issues have been resolved - and everything that
>>> is
>>> being reported has ended up being an end user error. Believe it or
>>> not - many of our clients can't follow simple procedures - and
>>> blasting this list (over and over and over and over) with the se
>>> questions / topics is getting a bit annoying for me - and the other
>>> list members.
>>>
>>> Regards,
>>>
>>> Wayne A. Lawson II - CCIE #5244
>>> Founder & President - IPexpert
>>> Mailto: wlaw...@ipexpert.com
>>> Telephone: +1.810.326.1444, ext. 101
>>> Live Assistance, Please visit: www.ipexpert.com/chat
>>> eFax: +1.810.454.0130
>>>
>>> ::Message sent from iPhone::
>>>
>>> IPexpert is a premier provider of Classroom and Self-Study Cisco
>>> CCNA
>>> (R&S, Voice & Security), CCNP, CCVP, CCSP and CCIE (R&S, Voice,
>>> Security & Service Provider) Certification Training with locations
>>> throughout the United States, Europe and Australia. Be sure to check
>>> out our online communities at www.ipexpert.com/communities and our
>>> public website at www.ipexpert.com.
>>>
>>> On Dec 26, 2009, at 10:07 AM, A A <f...@hotmail.com> wrote:
>>>
>>>> I downloaded firfox and coulf telnet to routers. However , i still
>>>> cannot connect to CUCM-PUB or any other servers.
>>>>
>>>> Date: Sat, 26 Dec 2009 19:39:42 +0530
>>>> Subject: Re: [OSL | CCIE_Voice] Proctorlabs connection issue
>>>> From: arunv...@gmail.com
>>>> To: f...@hotmail.com
>>>> CC: ccie_voice@onlinestudylist.com
>>>>
>>>> try re-connecting ? if still not work contact support.
>>>>
>>>> On Sat, Dec 26, 2009 at 7:00 PM, A A <f...@hotmail.com> wrote:
>>>> I can't seem to connect to anything. My session has already started
>>>> and when I double click any router or server I get "The webpage
>>>> cannot be displayed". The vpn clinet is conneted. Can anybody
>>>> through some light on this issue where have I gone wrong?
>>>>
>>>>
>>>>
>>>> Add other email accounts to Hotmail in 3 easy steps. Find out how.
>>>>
>>>> _______________________________________________
>>>> For more information regarding industry leading CCIE Lab training,
>>>> please visit www.ipexpert.com
>>>>
>>>>
>>>>
>>>> Have more than one Hotmail account? Link them together to easily
>>>> access both.
>>>> _______________________________________________
>>>> For more information regarding industry leading CCIE Lab training,
>>>> please visit www.ipexpert.com
>>> -------------- next part --------------
>>> An HTML attachment was scrubbed...
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>>>
>>> ------------------------------
>>>
>>> _______________________________________________
>>> CCIE_Voice mailing list
>>> CCIE_Voice@onlinestudylist.com
>>> http://onlinestudylist.com/mailman/listinfo/ccie_voice
>>>
>>>
>>> End of CCIE_Voice Digest, Vol 46, Issue 134
>>> *******************************************
>>> _______________________________________________
>>> For more information regarding industry leading CCIE Lab training,
>>> please
>>> visit www.ipexpert.com
>>>
>>
>>
>>
>> --
>> www.ccietalk.com
>>
>
>
>
> _______________________________________________
> For more information regarding industry leading CCIE Lab training,
> please visit www.ipexpert.com
_______________________________________________
For more information regarding industry leading CCIE Lab training, please visit
www.ipexpert.com
