Something's to check: in CUP check Diagnostics>System Dashboard Look for anything that might be wrong.
in CUPC check Help>Server Health Helps give you a clue as to what might be wrong. The CUPC client configured in CUCM is all uppercase 'UPCGWASHINGTON' Sometimes CUPC takes a moment to "sync" up. Double check that all the services in CUP are started. -----Original Message----- From: ccie_voice-boun...@onlinestudylist.com [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of kavi ten Sent: Wednesday, January 06, 2010 9:55 AM To: ccie_voice@onlinestudylist.com Subject: [OSL | CCIE_Voice] Vol2 Lab 4- 1.2 Hi Guys, I have got stuck in the CUPS vol 2 lab 4 - 1.2. When I login to the CUPC , The dialpad is greyed out also the phone mode has only disabled option. I can not see the options for soft phone. I see only disabled option. I have followed all the steps exactly mentioned in the PG also restarted the CUPS server, still the same status. can some one guide me through what is it I could have missed. Thanks, _______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
