Hi Kavi, A common cause of this problem is also that the end user is not configured with a primary extension in the Directory Number Associations section,
On Wed, Jan 6, 2010 at 12:05 PM, Hawkins Jason L NGA-ES USA CTR < jason.l.hawkins....@nga.mil> wrote: > Something's to check: > > in CUP check Diagnostics>System Dashboard > Look for anything that might be wrong. > > in CUPC check Help>Server Health > Helps give you a clue as to what might be wrong. > > The CUPC client configured in CUCM is all uppercase 'UPCGWASHINGTON' > > Sometimes CUPC takes a moment to "sync" up. > > Double check that all the services in CUP are started. > > -----Original Message----- > From: ccie_voice-boun...@onlinestudylist.com > [mailto:ccie_voice-boun...@onlinestudylist.com] On Behalf Of kavi ten > Sent: Wednesday, January 06, 2010 9:55 AM > To: ccie_voice@onlinestudylist.com > Subject: [OSL | CCIE_Voice] Vol2 Lab 4- 1.2 > > Hi Guys, > > I have got stuck in the CUPS vol 2 lab 4 - 1.2. > When I login to the CUPC , The dialpad is greyed out also the phone mode > has only disabled option. > I can not see the options for soft phone. I see only disabled option. > > I have followed all the steps exactly mentioned in the PG also restarted > the CUPS server, still the same status. > > can some one guide me through what is it I could have missed. > > Thanks, > > _______________________________________________ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > -- Regards, Otto Sanchez CCIE #25592 (Voice) Support Engineer - IPexpert, Inc. URL: http://www.IPexpert.com
_______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com
