If you have already associated that user with the
phone then it would be grayed out.
Check that at end user you have selected "Allow control of device from
CTI" and you have added "CTI enabled" in groups.
At the end user, also check device association..it must have CUPC and
Physical phone.
If it still doesn't work then I would go for deleting the user, making
it again as above and then associating it with the devices.
Ash>
J Hogan wrote:
it seems that on the phone(7942) that the user who is not
working will not allow me to set the "owner user ID" it is grayed out.
On Fri, Mar 5, 2010 at 4:27 AM, Ashar
Siddiqui <siddas...@gmail.com>
wrote:
Hello,
Please make sure that you have assigned the CUPC and CUP Capabilities
under System > Licensing > Capabilities Assignment.
Also check if you have assigned the owner id and the devices are
associated with the user, both the physical phone and CUPC.
Hope this helps.
Ash>
J Hogan wrote:
Hello Everyone
I am working with CUPC. I have two users and one works just fine but
the other one is disabled ALL the time. I have checked and checked the
settings between the working client and the non working client and I am
not seeing a difference.
I log in from the same laptop with the two differnt credentials and
one works and the other does not, Shows available for IM bt thats it????
any thoughts?
--
J. Hogan MCP,CCDA,CCDP, CCNA, CCNP, CCSP, CCAI
Yahoo ID: jhogan552000
AIM ID: jhogan55
MSN ID: jhogan55
ICQ ID: 257599283
Work hard and get a check,
Work smart and earn a living
_______________________________________________
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--
J. Hogan MCP,CCDA,CCDP, CCNA, CCNP, CCSP, CCAI
Yahoo ID: jhogan552000
AIM ID: jhogan55
MSN ID: jhogan55
ICQ ID: 257599283
Work hard and get a check,
Work smart and earn a living
|
_______________________________________________
For more information regarding industry leading CCIE Lab training, please visit
www.ipexpert.com
