Hello, I'd like to get some advice on this.
I need to create a script that will get some variables from the customer. and I'd like those variables to be displayed on the Agent Desktop. I've been looking on Enterprise Data Format and on the Desktop Administrator I created a workflow and I Modified a few fields for Enterprise Data and Added a new layout list. Where i'm having problems is at the time to put all of this together. could you please help me which steps do i need to use thanks
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