Hello Tanner,
I have a question. I know I'm doing something wrong. when the call is sent
to the agent. on the Data Field part. I see ANI, DNIS, Layout (default)
what I'm trying to do is, based on the called number i will make a
comparison in a loop, when i find a match in the script based on the called
number, i want to set a variable with a name. then i would like the agent to
be able to see ANI, DNIS and the customized name on the Data Field.
i'd like to do something like this
Called Number = 2003
if (DNIS == 2001 )
{
Customer = Safeway
}
else if (DNIS== 2002)
{
Customer = Raleys
}
else if (DNIS == 2003)
{
Customer = SafeMart
}
then I'd like the agent to see on the Data field when the phone is ringing
on the agent
ANI = 408-123-4567
DNIS = 2003
Customer = SafeMart
I don't know or I can't get the last part to work
I have enhanced license on my uccx version 5.0.2.
on the desktop administrator under Enterprise Data Configuration
I created my field list:
0 customer
and layout list:
Customer : ANI, DNIS, Customer, user.layout
i went to workflow groups >agents > key accounts > work flow,
on the event Ringing > Action I only have these options: Run Macro, Call
Control, Launch External App, Agent state, Utility Action
and i don't know what to do
how do i get this to work ?
thanks
2010/3/25 Tanner Ezell <tanner.ez...@gmail.com>
> The document was sent to the list, but apparently has yet to be
> approved (apparently no one pays attention?).
>
> The document can be found here:
>
>
> http://tannerezell.com/media/UCCX%20Custom%20Reports%20-%20Scripting%20-%20Get%20Session%20ID.pdf
>
> As an aside, you may want to consider the IP of the person who created
> the document before you start passing it around :)
>
> Cheers
>
> On Thu, Mar 25, 2010 at 11:26 AM, Cristobal Priego
> <cristobalpri...@gmail.com> wrote:
> > No Randall of course i have no problem to share it with the community. i
> > will do so
> >
> > 2010/3/24 Randall Saborio <ill2...@gmail.com>
> >>
> >> Lucky Cristobal.
> >>
> >> Are you concerned about your intellectual property rights, or will you
> >> share it with all of us? :)
> >>
> >> We won't get mad if you want to keep it private, but just suggesting.
> >>
> >>
> >> On Wed, Mar 24, 2010 at 12:03 PM, Cristobal Priego
> >> <cristobalpri...@gmail.com> wrote:
> >> > thank you very much
> >> >
> >> > 2010/3/24 Tanner Ezell <tanner.ez...@gmail.com>
> >> >>
> >> >> Eh?
> >> >>
> >> >> I've attached a document I developed which explains everything you
> >> >> need to get information from the script to the CAD software.
> >> >>
> >> >> On Wed, Mar 24, 2010 at 12:29 PM, Cristobal Priego
> >> >> <cristobalpri...@gmail.com> wrote:
> >> >> > Hello Tanner,
> >> >> >
> >> >> > thanks for your reply.
> >> >> >
> >> >> > I have a question, I'm trying to do my customized Get call Contact
> >> >> > Info
> >> >> > Step
> >> >> >
> >> >> > with the Set Enterprise call info step , none of the options that i
> >> >> > created
> >> >> > on my enterprise data configuration shows up
> >> >> >
> >> >> > i know I'm not understanding something properly. Can I do a Get
> call
> >> >> > Contact
> >> >> > Info Step and push some personalized (customized) Strings to the
> >> >> > Agent
> >> >> > desktop ?
> >> >> >
> >> >> > am I on the right track ?
> >> >> >
> >> >> > thanks
> >> >> > 2010/3/23 Tanner Ezell <tanner.ez...@gmail.com>
> >> >> >>
> >> >> >> Add a new variable to the work flow
> >> >> >>
> >> >> >> Use the set enterprise call info step to pass the variable along.
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >> On Tue, Mar 23, 2010 at 6:26 PM, Cristobal Priego
> >> >> >> <cristobalpri...@gmail.com> wrote:
> >> >> >> > Hello,
> >> >> >> >
> >> >> >> > I'd like to get some advice on this.
> >> >> >> >
> >> >> >> > I need to create a script that will get some variables from the
> >> >> >> > customer.
> >> >> >> > and I'd like those variables to be displayed on the Agent
> Desktop.
> >> >> >> > I've been looking on Enterprise Data Format and on the Desktop
> >> >> >> > Administrator
> >> >> >> > I created a workflow and I Modified a few fields for Enterprise
> >> >> >> > Data
> >> >> >> > and
> >> >> >> > Added a new layout list.
> >> >> >> >
> >> >> >> > Where i'm having problems is at the time to put all of this
> >> >> >> > together.
> >> >> >> > could
> >> >> >> > you please help me
> >> >> >> >
> >> >> >> > which steps do i need to use
> >> >> >> >
> >> >> >> > thanks
> >> >> >> >
> >> >> >> > _______________________________________________
> >> >> >> > For more information regarding industry leading CCIE Lab
> training,
> >> >> >> > please
> >> >> >> > visit www.ipexpert.com
> >> >> >> >
> >> >> >> >
> >> >> >>
> >> >> >>
> >> >> >>
> >> >> >> --
> >> >> >> Cheers,
> >> >> >>
> >> >> >> Tanner Ezell
> >> >> >
> >> >> >
> >> >>
> >> >>
> >> >>
> >> >> --
> >> >> Cheers,
> >> >>
> >> >> Tanner Ezell
> >> >
> >> >
> >> > _______________________________________________
> >> > For more information regarding industry leading CCIE Lab training,
> >> > please
> >> > visit www.ipexpert.com
> >> >
> >> >
> >
> >
>
>
>
> --
> Cheers,
>
> Tanner Ezell
>
_______________________________________________
For more information regarding industry leading CCIE Lab training, please visit
www.ipexpert.com
