Hello, In vol 2 lab 6 UCCX task 10.2 there is a requirement to provide reporting based on options choosen by callers. I.e. a caller is presented with a menu of options (press 0 for operator, press 1 for directory, etc) and may choose a digit to proceed - the customer should be able to check which branch is choosen most frequently. The proctor guide seems to ignore this requirement. Any idea how this could be achieved?
regards kobel
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