Hi Khaled, I'm glad you found the problem.
I don't understand very well your problem with IPPA, the agent can't accept the calls until he checks his status? If I remember correctly, through IPPA, when agent logs on, he is NOT automatically in "READY" state. So he has to change that, same as in CAD. And then after he receives a call, depending on your CSQ configuration, if you have "Automatic Work" enabled, the agent will go into "Work" state for "Wrapup time" duration, if it's disabled, it will go into Ready or NOT-READY state depending on Automatic Available setting for the agent. As well, if agents does not answer, he might go into not-ready state automatically if "Agent State after Ring No Answer*" is configured as Not-ready in System parameters. Play around with these parameters, see how they affect the functionality. Hope this answers your question, 2010/10/18 khaled Saholy <khaled_sah...@hotmail.com> > > Thanks George for the hints. > > The problem is solved. I enabled some debugs on the router and noticed that > it got the call and released it. I then went toward the CUCCX applications > and triggers, increased the session numbers , modified trigger numbers (it's > not relevant to this problem ,but found it a chance to fix my previous work) > . I had to restart some CUCCX services and CUCM services. > > I have another issue regarding the state of the queue agent in CUCCX. > I configured the OneButton login service in CUCM 7 and it worked as sharm > but what still not pleasant thing is the state of the agent in the IP Phone > , the user should check its status from time to time and make sure that the > state is ready to accept calls. > > Any helpful hints? > > Thanks again and best regards. > > Khaled Al-Saholy > > ------------------------------ > Date: Sun, 17 Oct 2010 15:29:05 +0100 > > Subject: Re: [OSL | CCIE_Voice] E1 doesn't accept more than one incoming > call > From: gogli...@gmail.com > To: khaled_sah...@hotmail.com > CC: ccie_voice@onlinestudylist.com > > What session limit did you put on the Application trigger? It has to be > increased maybe? > CTI Group that 888 App trigger is using, should have enough CTI Ports too. > > I'd go through traces in the following order: > 1) Voice Gateway -> deb h225 q931 > if it's Call Manager that sends "release" then step 2... > 2) You might want to leave CUCM traces for the last, as probably it has > something to do with resource allocation on UCCX. > Therefore check UCCX Traces, try to look for that application trigger, > search by name/number. > It will give you a clue about what's happening. > 3) On CCM make sure locations are not limiting bandwidth to only one call > between h323 gateway and UCCX App Route Point. > > Hope this helps, > > > 2010/10/17 khaled Saholy <khaled_sah...@hotmail.com> > > > Thanks Goerge for the reply. > > I haven't tried this debug of h225. I tried debug voip dialpeer all .I'll > try it with tracing of the call manager . > > That number is for the Contact Center CTI port. Any incoming call will be > answered by CUCCX by the Application triggered by that number (888). > > The setup on the cm7 side , router is configured as H323 gateway. Is there > any other information you need to know about? > > > Thanks and regards. > > Khaled > > ------------------------------ > Date: Sun, 17 Oct 2010 10:41:41 +0100 > Subject: Re: [OSL | CCIE_Voice] E1 doesn't accept more than one incoming > call > From: gogli...@gmail.com > To: khaled_sah...@hotmail.com > CC: ccie_voice@onlinestudylist.com > > > Hi, > > Have you done any debugs? The router sends the h225 setup to the CUCM or it > just denies the call itself? > deb h225 q931 > > Then you might need to see the traces of the Call Manager. > What is the 888 on the call manager? is it a hunt group? particular > extension? > Tell us more about setup on CallManager side... > > Cheers, > > 2010/10/17 khaled Saholy <khaled_sah...@hotmail.com> > > > > Hi All, > > I have a weird problem. I configured the router voice controller E1 as one > pri-group with H.323 the signaling protocol. The router accepts the incoming > calls and forward them to CCM7. > The problem is the router only accept one incoming call and it can process > more than one outgoing call. Any other incoming call , the PSTN answers the > call saying the number is busy at the moment. > > Any ideas?? > > I'm thinking of dividing the pri-group to two groups. > > Thanks in advance for any help. > > > Here is my config: > > interface Serial0/2/0:15 > no ip address > encapsulation hdlc > isdn switch-type primary-net5 > isdn incoming-voice voice > isdn send-alerting > isdn bchan-number-order ascending > isdn sending-complete > ! > voice-port 0/2/0:15 > cptone GB > connection plar 0 > bearer-cap Speech > > > num-exp 0 888 ----> to the contact center > ! > dial-peer voice 1 pots > destination-pattern .T > incoming called-number . > direct-inward-dial -------> the customer dosn't have this service at > the moment > port 0/2/0:15 > ! > dial-peer voice 12 voip > destination-pattern ... > voice-class h323 1 > session target ipv4:192.168.77.105 > dtmf-relay h245-alphanumeric > codec g711alaw > > > > _______________________________________________ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > > > >
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