All, I've tried to integrate CUE with CM on 2 different pods now and I'm getting the same problem The Jtapi ports just aren't registering. Below is the CUE config and some output. My CUE works beautifully when in SRST mode (call-manager-fallback and CMEasSRST). MWI does too.
For my callmanager piece, I am 100% certain the username/password of the application user matches up between the CM and CUE. It has the CTI ports and CTI Route Point associated with the user and it's in the Standard CTI enabled group I have tried all combination of things on the cti route point and ports. I started with just extensions in the <none> partition all the way up to filling out partitions, DP's, CSS's, etc etc and nothing works. I have followed the Cisco doc and the IPExpert proctor guides on several different labs to a T and it still won't work. FYI, I am ONLY registering it to the Subscriber because I am using EZVPN and I want my BR2 site to only register with the Sub so I can stop the CM service and test SRST. However, on my previous attempt, I had both the Pub and Sub in there with the same problem. Other things I have tried after scouring the web and OSL's archives: n Removing the ccn configs manually, re-adding them and reloading n Reloading at least 5 times for other various reasons n Changing the app user ID from cue to cuejtapi n Changing the password from cisco to 12345 on the account n Clicked on verify on the CUE GUI and got successful on web and jtapi login What on earth am I missing (or am I running into some kind of bug)? I have had this work before, but not the last 2 times I've tried. CUE# show ccn subsystem jtapi Cisco Call Manager: 10.10.210.11 CCM JTAPI Username: cuejtapi CCM JTAPI Password: ***** <--This is cisco Call Control Group 1 CTI ports: 3601,3602 Call Control Group 1 MWI port: CSS for redirects from route points: ccm-default CSS for redirects from CTI ports: redirecting-party CUE# show ccn status ccm-manager JTAPI Subsystem is not registered with any Call Manager CONFIGURATION I've removed what I think are the irrelevant parts of the configs so if you see something missing, please point it out. hostname CUE ip domain-name cue.com username sitecphone3 create username sitecphone2 create username sitecphone1 create username admin create username sitecphone3 phonenumber "3003" username sitecphone2 phonenumber "3002" username sitecphone1 phonenumber "3001" ccn application ciscomwiapplication aa description "ciscomwiapplication" enabled maxsessions 6 script "setmwi.aef" parameter "CallControlGroupID" "0" parameter "strMWI_OFF_DN" "8001" parameter "strMWI_ON_DN" "8000" end application ccn application msgnotification aa description "msgnotification" enabled maxsessions 6 script "msgnotify.aef" parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"; parameter "DelayBeforeSendDTMF" "1" end application ccn application voicemail aa description "voicemail" enabled maxsessions 6 script "voicebrowser.aef" parameter "logoutUri" "http://localhost/voicemail/vxmlscripts/mbxLogout.jsp"; parameter "uri" "http://localhost/voicemail/vxmlscripts/login.vxml"; end application ccn engine end engine ccn subsystem jtapi ctiport 3601 3602 ccm-manager address 10.10.210.11 ccm-manager credentials hidden "kqp8kECeSyAj1Zqu00cTvQ4E0vzCD5YHSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmPSd8ZZNgd+Y9J3xlk2B35j0nfGWTYHfmP" end subsystem ccn subsystem sip gateway address "10.10.202.1" mwi sip unsolicited end subsystem ccn trigger http urlname msgnotifytrg application "msgnotification" enabled maxsessions 2 end trigger ccn trigger http urlname mwiapp application "ciscomwiapplication" enabled maxsessions 1 end trigger ccn trigger jtapi phonenumber 3600 application "voicemail" enabled maxsessions 6 end trigger ccn trigger sip phonenumber 3600 application "voicemail" enabled maxsessions 6 end trigger voicemail broadcast recording time 300 voicemail default messagesize 240 voicemail notification restriction msg-notification voicemail operator telephone 3001 voicemail mailbox owner "sitecphone1" size 2964 end mailbox voicemail mailbox owner "sitecphone2" size 2964 end mailbox voicemail mailbox owner "sitecphone3" size 2964 end mailbox end Justin
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