Thanks everyone for your answers.
Sent from my iPhone On Nov 27, 2011, at 8:10 AM, Gurpreet Singh Kukreja <tycoononway1...@gmail.com> wrote: > Hey Randall, > > First of all, the way to you verify if the CCX is integrated with CUCM is by > scrolling to System >> Control Center under the CCX AppAdmin page and making > sure that your CCX server looks "IN_SERVICE". If not, you need to find out > what component is showing in PARTIAL_SERVICE or OUT_OF_SERVICE. > > First thing you need to check is if under the Enterprise Parameters, IPCC > EXPRESS INSTALLED shows TRUE or FALSE. If it shows TRUE, then the CCM is > integrated fine but if it shows False, then you need to get into the CLI for > the CM Pub and run the below commands: > > This will show the status to confirm: > > > run sql select paramname,paramvalue from processconfig where paramname like > > '%nstalled%' > > > > This will change the value to true (T): > > > run sql update processconfig set paramvalue="T" where paramname like > > '%nstalled%' > > > Once done, make sure of the following: > > If the CM TELEPHONY or the RM JTAPI Subsystems show anything but IN_SERVICE, > try the below: > > 1) Make sure that the RM and JTAPI application users created on the Call > Manager have CTI Enabled role assigned to them in Call Manager. > 2) Secondly, for the RM Subsystem to be IN SERVICE, you'd need to associate > Agent phones with this user. For the CM Telephony to be in service, you'd > need to create atleast one RP or CTI Port Group from CCX. > 3) If they both show OUT_OF_SERVICE, reset the username and password for > these users from CCX. Scroll to, System > CM Configuration and reset the > username and password for these users. > > Once Step 3 is executed, restart the CCX Engine on the CCX server and check > again if the CCX server shows IN SERVICE. > > HTH > > > Regards > Gurpreet > > > On Sun, Nov 27, 2011 at 1:02 AM, Randall Crumm <rrcr...@yahoo.com> wrote: > HI, > I am working on the New Lab 1 UCCX portion. I am suppose to add an UCCX > extension to each user page, but the field to add the UCCX exntension is not > there. I also did not see a "rmjtapi" user in CUCM. This is the user in the > intergration page on UCCX. > > Any thoughts? > > Randall > > > _______________________________________________ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > > Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com >
_______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
