I think only one queue service ( equivalent to app-b-acd) is allowed in a Router but multiple aa services are allowed. Am I correct?
We can define multiple queues under same queue service as below. service app-b-acd param aa-hunt1 1000 param aa-hunt2 2000 queue-len 5 ephone-hunt 1 pilot 1000 list 1001 1002 ephone-hunt 2 pilot 2000 list 2001 2002 Actually queue-len 5 refers to what? Is it for total queued calls under app-b-acd service OR each queue ( 1000 or 2000 ) can have maximum queue-depth or 2 ? Thank You. On Mon, Mar 19, 2012 at 3:48 PM, Ken Wyan <kew...@gmail.com> wrote: > Ok, I realized issue , to avoid loops. > Thanks > > On Mon, Mar 19, 2012 at 3:40 PM, Ken Wyan <kew...@gmail.com> wrote: > >> I have first AA service (of BACD) pointing to a hunt-group (ephone-hunt). >> >> If call is not answered it should reach 2nd AA service. >> >> Should I use 2nd AA pilot number in hunt-group final destination OR as >> voicemail of 1st AA ? >> >> service aa1 >> param aa-pilot 100 >> param voice-mail 200 ------ ???????? (option 1) >> >> service aa2 >> param aa-pilot 200 >> >> ephone-hunt 1 >> final 200 -----------????????? (option 2) >> >> Cisco docs say to use option 1 , but my testing works with option 2 >> >> >> >> >> > >
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