that would be param max-time-call-retry 600: After 10min the call will try to connect to the the value of param voice-mail, which will be the second AA for example. Let me know your outcome - appreciated.
Op 19 maart 2012 16:51 schreef Ken Wyan <kew...@gmail.com> het volgende: > Yes , I did read it & found after sending email. > > Still what's confusing to me is how to use param voice-mail (under queue > service) instead of final (under ephone-hunt) > > Which timers do we tune under app-b-acd-aa for this requirement ? > > (going to test it ; but your advices welcome) > > > > > > > On Mon, Mar 19, 2012 at 7:38 PM, Juan Lopez < > lopez.hernandez.j...@gmail.com> wrote: > >> Hi Ken, >> I think most of your questions are answered in the >> Cisco Unified CME B-ACD and Tcl Call-Handling >> Applications<http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/cme40tcl.html> >> >> in short: >> - 1 queue service can service multiple AAs >> - call-retry-timer 15 means the queue service will try to connect to >> huntgroup member or voicemail destination every 15 sec >> - timeout under ephone-hunt refers to RNA timeout >> - queue-length refers to max callers in queue per AA service - so 5 >> callers in queue for each AA >> >> >> >> Op 19 maart 2012 14:55 schreef Ken Wyan <kew...@gmail.com> het volgende: >> >> Hi Juan, >>> >>> I think cisco suggests to directly send call to aa2 from aa1 without >>> routing through hunt-group (final 200). >>> >>> following is timer definitions. >>> >>> param call-retry-timer 15 ;Time interval in which call in queue can >>> attempt to access available ephone-dns and voice mail. >>> param second-greeting-time 60 ;Delay before second >>> greeting is played. >>> param max-time-call-retry 600 ;Maximum time calls >>> can wait in queue. >>> param max-time-vm-retry 2 ;Maximum time calls >>> can attempt to be transferred to voice mail. >>> >>> Is this call-retry-timer does the same thing as timeout under >>> ephone-hunt ? Seems replaced by timeout if we configure. >>> >>> On Mon, Mar 19, 2012 at 6:36 PM, Juan Lopez < >>> lopez.hernandez.j...@gmail.com> wrote: >>> >>>> Ken, what was the issue? >>>> Op 19 maart 2012 11:18 schreef Ken Wyan <kew...@gmail.com> het >>>> volgende: >>>> >>>>> Ok, I realized issue , to avoid loops. >>>>> Thanks >>>>> >>>>> On Mon, Mar 19, 2012 at 3:40 PM, Ken Wyan <kew...@gmail.com> wrote: >>>>> >>>>>> I have first AA service (of BACD) pointing to a hunt-group >>>>>> (ephone-hunt). >>>>>> >>>>>> If call is not answered it should reach 2nd AA service. >>>>>> >>>>>> Should I use 2nd AA pilot number in hunt-group final destination OR >>>>>> as voicemail of 1st AA ? >>>>>> >>>>>> service aa1 >>>>>> param aa-pilot 100 >>>>>> param voice-mail 200 ------ ???????? (option 1) >>>>>> >>>>>> service aa2 >>>>>> param aa-pilot 200 >>>>>> >>>>>> ephone-hunt 1 >>>>>> final 200 -----------????????? (option 2) >>>>>> >>>>>> Cisco docs say to use option 1 , but my testing works with option 2 >>>>>> >>>>>> >>>>>> >>>>>> >>>>>> >>>>> >>>>> >>>>> _______________________________________________ >>>>> For more information regarding industry leading CCIE Lab training, >>>>> please visit www.ipexpert.com >>>>> >>>>> Are you a CCNP or CCIE and looking for a job? Check out >>>>> www.PlatinumPlacement.com <http://www.platinumplacement.com/> >>>>> >>>> >>>> >>> >> >
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