Hi Ken, I think most of your questions are answered in the Cisco Unified CME B-ACD and Tcl Call-Handling Applications<http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/bacd/configuration/guide/cme40tcl.html>
in short: - 1 queue service can service multiple AAs - call-retry-timer 15 means the queue service will try to connect to huntgroup member or voicemail destination every 15 sec - timeout under ephone-hunt refers to RNA timeout - queue-length refers to max callers in queue per AA service - so 5 callers in queue for each AA Op 19 maart 2012 14:55 schreef Ken Wyan <kew...@gmail.com> het volgende: > Hi Juan, > > I think cisco suggests to directly send call to aa2 from aa1 without > routing through hunt-group (final 200). > > following is timer definitions. > > param call-retry-timer 15 ;Time interval in which call in queue can > attempt to access available ephone-dns and voice mail. > param second-greeting-time 60 ;Delay before second > greeting is played. > param max-time-call-retry 600 ;Maximum time calls can > wait in queue. > param max-time-vm-retry 2 ;Maximum time calls can > attempt to be transferred to voice mail. > > Is this call-retry-timer does the same thing as timeout under ephone-hunt > ? Seems replaced by timeout if we configure. > > On Mon, Mar 19, 2012 at 6:36 PM, Juan Lopez < > lopez.hernandez.j...@gmail.com> wrote: > >> Ken, what was the issue? >> Op 19 maart 2012 11:18 schreef Ken Wyan <kew...@gmail.com> het volgende: >> >>> Ok, I realized issue , to avoid loops. >>> Thanks >>> >>> On Mon, Mar 19, 2012 at 3:40 PM, Ken Wyan <kew...@gmail.com> wrote: >>> >>>> I have first AA service (of BACD) pointing to a hunt-group >>>> (ephone-hunt). >>>> >>>> If call is not answered it should reach 2nd AA service. >>>> >>>> Should I use 2nd AA pilot number in hunt-group final destination OR >>>> as voicemail of 1st AA ? >>>> >>>> service aa1 >>>> param aa-pilot 100 >>>> param voice-mail 200 ------ ???????? (option 1) >>>> >>>> service aa2 >>>> param aa-pilot 200 >>>> >>>> ephone-hunt 1 >>>> final 200 -----------????????? (option 2) >>>> >>>> Cisco docs say to use option 1 , but my testing works with option 2 >>>> >>>> >>>> >>>> >>>> >>> >>> >>> _______________________________________________ >>> For more information regarding industry leading CCIE Lab training, >>> please visit www.ipexpert.com >>> >>> Are you a CCNP or CCIE and looking for a job? Check out >>> www.PlatinumPlacement.com <http://www.platinumplacement.com/> >>> >> >> >
_______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
