hi William, Thanks for your reply.
I have now added the following for step (b) and added (c) ,(d),(e) -start -accept -play prompt ( welcome prompt) -menu( triggering contact , "operator.wav") -option 1:- a) call redirect to 4001 b) If successful terminate c) if busy goto queueloop d) if Invalid goto queueloop e) if Unsuccessful goto queueloop - Under Select Resource ( triggering contact - from CSQ) :- a)queueLoop: 1) Now when I call 4000 it says "Thank you for calling this number ...if you dialled this number by mistake please press 1 else someone will be with you shortly" Tests done:- i I press 1 it goes to 4001 correctly - This works ii If I don't press any key and wait for timeout the same prompts I hear with "are u still there ?" 4 times and then it goes to the agents 4101 and 4102 - not clear whether this is right ii If I press any other key other than 1 it says "please dial again" and I need to press the same key ( for example digit 3 on the keypad) atleast 3 times before it goes to the queue - not sure if this is the correct method. Please let me know if this is correct? Thanks once again. -Mj On Fri, Mar 22, 2013 at 12:59 AM, William Bell <b...@ucguerrilla.com> wrote: > > 1) when I call 4000 I can hear the greeting saying "Press 1 to be > transferred to priority agent or stay online for next available agent" . > The call does > not ring on the ipcc agent phones of 4101 and 4102 but when I press 1 it > is transferred to 4001 as expected. My question is what is preventing it > from > ringing 4101 and 4102 even though the agents are in a "Ready" state? > > > > Given the way you presented your script logic this behavior is expected. > You are asking the contact to press 1 and handling the transfer action > prior to the Select Resource step. > > 2) The resources set for 4101 and 4102 are in Resource group name "S" and > the CSQ for this is named as "CSQ". The resource criteria is " Longest > Available". > Is this correct? > > > "Longest Idle" == "Longest Available" > > 3) Any other parameter that needs to be checked under the Resource group > or the CSQ? > > > Can't say. Assuming you have configured your resources and CSQ correctly > and you have properly employed either Resource Group or Skills based > routing then I think you are OK. If you have failed to configure > resources/CSQ/etc. correctly then you are not OK. > > 4)Is the configuration steps correct ? What steps are missing if any and > how do we correct it? Is the script correct? > > > Is something not behaving the way you want or expect it to? If yes, then > something is provisioned incorrectly. > > Your script has a logic flaw. > > -option 1:- > a) call redirect to 4001 > b) If successful goto queueLoop > > > Step (b) doesn't make sense to me. If you successfully redirect the > contact then the script logic shouldn't go to the queueLoop. You should > terminate. > > > > > -- > William Bell > blog: http://ucguerrilla.com > twitter: @ucguerrilla > > > > On Mar 21, 2013, at 1:03 PM, sanity insanity wrote: > > Hi All, > > Need your help. > > > I am configuring DNs 4101 & 4102 ( both DNs are uccx agent extensions). > Calls to 4000 should here a greeting "Press 1 to be transferred to priority > agent or stay online for next available agent" . If the caller presses 1 , > calls should be transferred to 4001. > Otherwise it should be hunted as per "Longest idle time". > > > These are the configuration steps I followed -- > > 1) recorded a prompt for the greeting called operator.wav > > 2) Configured one button login for the phone dns ( agent DNs - 4101 & 4102) > > 3) Setup the CSQ and resources in UCCX > > > 4) Wrote the following script... > > -start > -accept > -play prompt ( welcome prompt) > -menu( triggering contact , "operator.wav") > -option 1:- > a) call redirect to 4001 > b) If successful goto queueLoop > - Under Select Resource ( triggering contact - from CSQ) :- > a)queueLoop: > -End > > > 5) Configured a trigger for 4000 > > > > Questions : > ==================== > > 1) when I call 4000 I can hear the greeting saying "Press 1 to be > transferred to priority agent or stay online for next available agent" . > The call does > not ring on the ipcc agent phones of 4101 and 4102 but when I press 1 it > is transferred to 4001 as expected. My question is what is preventing it > from > ringing 4101 and 4102 even though the agents are in a "Ready" state? > > > 2) The resources set for 4101 and 4102 are in Resource group name "S" and > the CSQ for this is named as "CSQ". The resource criteria is " Longest > Available". > Is this correct? > > > 3) Any other parameter that needs to be checked under the Resource group > or the CSQ? > > > 4)Is the configuration steps correct ? What steps are missing if any and > how do we correct it? Is the script correct? > > > - MJ > > _______________________________________________ > For more information regarding industry leading CCIE Lab training, please > visit www.ipexpert.com > > Are you a CCNP or CCIE and looking for a job? Check out > www.PlatinumPlacement.com > > >
_______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
