hi guys, Any update ? I Don't have this working...
-MJ On Mon, Mar 25, 2013 at 3:02 PM, sanity insanity < networksanitytoinsan...@gmail.com> wrote: > hi William, > > Thanks for your reply. > > I have now added the following for step (b) and added (c) ,(d),(e) > > > -start > -accept > -play prompt ( welcome prompt) > -menu( triggering contact , "operator.wav") > -option 1:- > a) call redirect to 4001 > b) If successful terminate > c) if busy goto queueloop > d) if Invalid goto queueloop > e) if Unsuccessful goto queueloop > > - Under Select Resource ( triggering contact - from CSQ) :- > a)queueLoop: > > 1) Now when I call 4000 it says "Thank you for calling this number ...if > you dialled this number by mistake please press 1 else someone will be with > you shortly" > > Tests done:- > i I press 1 it goes to 4001 correctly - This works > ii If I don't press any key and wait for timeout the same prompts I hear > with "are u still there ?" 4 times and then it goes to the agents 4101 > and 4102 - not clear whether this is right > ii If I press any other key other than 1 it says "please dial again" and > I need to press the same key ( for example digit 3 on the keypad) atleast 3 > times before it goes to the queue - not sure if this is the correct > method. > > Please let me know if this is correct? > > Thanks once again. > > -Mj > > > On Fri, Mar 22, 2013 at 12:59 AM, William Bell <b...@ucguerrilla.com>wrote: > >> >> 1) when I call 4000 I can hear the greeting saying "Press 1 to be >> transferred to priority agent or stay online for next available agent" . >> The call does >> not ring on the ipcc agent phones of 4101 and 4102 but when I press 1 it >> is transferred to 4001 as expected. My question is what is preventing it >> from >> ringing 4101 and 4102 even though the agents are in a "Ready" state? >> >> >> >> Given the way you presented your script logic this behavior is expected. >> You are asking the contact to press 1 and handling the transfer action >> prior to the Select Resource step. >> >> 2) The resources set for 4101 and 4102 are in Resource group name "S" >> and the CSQ for this is named as "CSQ". The resource criteria is " Longest >> Available". >> Is this correct? >> >> >> "Longest Idle" == "Longest Available" >> >> 3) Any other parameter that needs to be checked under the Resource group >> or the CSQ? >> >> >> Can't say. Assuming you have configured your resources and CSQ correctly >> and you have properly employed either Resource Group or Skills based >> routing then I think you are OK. If you have failed to configure >> resources/CSQ/etc. correctly then you are not OK. >> >> 4)Is the configuration steps correct ? What steps are missing if any and >> how do we correct it? Is the script correct? >> >> >> Is something not behaving the way you want or expect it to? If yes, then >> something is provisioned incorrectly. >> >> Your script has a logic flaw. >> >> -option 1:- >> a) call redirect to 4001 >> b) If successful goto queueLoop >> >> >> Step (b) doesn't make sense to me. If you successfully redirect the >> contact then the script logic shouldn't go to the queueLoop. You should >> terminate. >> >> >> >> >> -- >> William Bell >> blog: http://ucguerrilla.com >> twitter: @ucguerrilla >> >> >> >> On Mar 21, 2013, at 1:03 PM, sanity insanity wrote: >> >> Hi All, >> >> Need your help. >> >> >> I am configuring DNs 4101 & 4102 ( both DNs are uccx agent extensions). >> Calls to 4000 should here a greeting "Press 1 to be transferred to priority >> agent or stay online for next available agent" . If the caller presses 1 , >> calls should be transferred to 4001. >> Otherwise it should be hunted as per "Longest idle time". >> >> >> These are the configuration steps I followed -- >> >> 1) recorded a prompt for the greeting called operator.wav >> >> 2) Configured one button login for the phone dns ( agent DNs - 4101 & >> 4102) >> >> 3) Setup the CSQ and resources in UCCX >> >> >> 4) Wrote the following script... >> >> -start >> -accept >> -play prompt ( welcome prompt) >> -menu( triggering contact , "operator.wav") >> -option 1:- >> a) call redirect to 4001 >> b) If successful goto queueLoop >> - Under Select Resource ( triggering contact - from CSQ) :- >> a)queueLoop: >> -End >> >> >> 5) Configured a trigger for 4000 >> >> >> >> Questions : >> ==================== >> >> 1) when I call 4000 I can hear the greeting saying "Press 1 to be >> transferred to priority agent or stay online for next available agent" . >> The call does >> not ring on the ipcc agent phones of 4101 and 4102 but when I press 1 it >> is transferred to 4001 as expected. My question is what is preventing it >> from >> ringing 4101 and 4102 even though the agents are in a "Ready" state? >> >> >> 2) The resources set for 4101 and 4102 are in Resource group name "S" >> and the CSQ for this is named as "CSQ". The resource criteria is " Longest >> Available". >> Is this correct? >> >> >> 3) Any other parameter that needs to be checked under the Resource group >> or the CSQ? >> >> >> 4)Is the configuration steps correct ? What steps are missing if any and >> how do we correct it? Is the script correct? >> >> >> - MJ >> >> _______________________________________________ >> For more information regarding industry leading CCIE Lab training, please >> visit www.ipexpert.com >> >> Are you a CCNP or CCIE and looking for a job? Check out >> www.PlatinumPlacement.com >> >> >> >
_______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
