hi William, Thanks again for your reply . You are the man : - )
I tested it after reducing the retries to 0 and 1 ( media step) Here are my findings... 1) When I call 4000 . I hear the prompt saying "Thank you for calling this number ...if you dialled this number by mistake please press 1 else someone will be with you shortly" . I pressed "1" and it then rings at 4001. - so working 2) When I call 4000 and hear the prompt and wait for the timeout ( 3 sec) . It rings at the longest idle that is the agents ( 4101 followed by 4102 --- depending on who is ready) - so working 3) When I call 4000 and hear the prompt and press any other key other than "1" it goes to the longest idle agent ( 4101 followed by 4102 --- depending on who is ready) - so working So I guess all is working with the script . Is there anything else you would like to add it terms of the script configuration & UCCX config or do you think all is good at this point? Thanks once again for the excellent reply. Regards, MJ On Tue, Mar 26, 2013 at 6:07 PM, William Bell <b...@ucguerrilla.com> wrote: > When you use a media step that is collecting input from the user, you need > to determine whether you want to repeatedly prompt the user when (a) they > fail to respond or (b) their response doesn't match filter criteria. There > is a retries setting in the Menu step. Adjust that to adjust the behavior. > The default is 3 retries. Which accounts for the 4 prompts you are hearing. > > The question should give you guidance here. > > Given the way you presented the question, I would adjust retries to 0 and > then it should meet expected requirements. > > -Bill > > -- > William Bell > blog: http://ucguerrilla.com > twitter: @ucguerrilla > > > > On Mar 26, 2013, at 6:26 AM, sanity insanity wrote: > > hi guys, > > Any update ? I Don't have this working... > > -MJ > > > > On Mon, Mar 25, 2013 at 3:02 PM, sanity insanity < > networksanitytoinsan...@gmail.com> wrote: > >> hi William, >> >> Thanks for your reply. >> >> I have now added the following for step (b) and added (c) ,(d),(e) >> >> >> -start >> -accept >> -play prompt ( welcome prompt) >> -menu( triggering contact , "operator.wav") >> -option 1:- >> a) call redirect to 4001 >> b) If successful terminate >> c) if busy goto queueloop >> d) if Invalid goto queueloop >> e) if Unsuccessful goto queueloop >> >> - Under Select Resource ( triggering contact - from CSQ) :- >> a)queueLoop: >> >> 1) Now when I call 4000 it says "Thank you for calling this number ...if >> you dialled this number by mistake please press 1 else someone will be with >> you shortly" >> >> Tests done:- >> i I press 1 it goes to 4001 correctly - This works >> ii If I don't press any key and wait for timeout the same prompts I >> hear with "are u still there ?" 4 times and then it goes to the agents >> 4101 and 4102 - not clear whether this is right >> ii If I press any other key other than 1 it says "please dial again" >> and I need to press the same key ( for example digit 3 on the keypad) >> atleast 3 times before it goes to the queue - not sure if this is the >> correct method. >> >> Please let me know if this is correct? >> >> Thanks once again. >> >> -Mj >> >> >> On Fri, Mar 22, 2013 at 12:59 AM, William Bell <b...@ucguerrilla.com>wrote: >> >>> >>> 1) when I call 4000 I can hear the greeting saying "Press 1 to be >>> transferred to priority agent or stay online for next available agent" . >>> The call does >>> not ring on the ipcc agent phones of 4101 and 4102 but when I press 1 it >>> is transferred to 4001 as expected. My question is what is preventing it >>> from >>> ringing 4101 and 4102 even though the agents are in a "Ready" state? >>> >>> >>> >>> Given the way you presented your script logic this behavior is expected. >>> You are asking the contact to press 1 and handling the transfer action >>> prior to the Select Resource step. >>> >>> 2) The resources set for 4101 and 4102 are in Resource group name "S" >>> and the CSQ for this is named as "CSQ". The resource criteria is " Longest >>> Available". >>> Is this correct? >>> >>> >>> "Longest Idle" == "Longest Available" >>> >>> 3) Any other parameter that needs to be checked under the Resource group >>> or the CSQ? >>> >>> >>> Can't say. Assuming you have configured your resources and CSQ correctly >>> and you have properly employed either Resource Group or Skills based >>> routing then I think you are OK. If you have failed to configure >>> resources/CSQ/etc. correctly then you are not OK. >>> >>> 4)Is the configuration steps correct ? What steps are missing if any and >>> how do we correct it? Is the script correct? >>> >>> >>> Is something not behaving the way you want or expect it to? If yes, then >>> something is provisioned incorrectly. >>> >>> Your script has a logic flaw. >>> >>> -option 1:- >>> a) call redirect to 4001 >>> b) If successful goto queueLoop >>> >>> >>> Step (b) doesn't make sense to me. If you successfully redirect the >>> contact then the script logic shouldn't go to the queueLoop. You should >>> terminate. >>> >>> >>> >>> >>> -- >>> William Bell >>> blog: http://ucguerrilla.com >>> twitter: @ucguerrilla >>> >>> >>> >>> On Mar 21, 2013, at 1:03 PM, sanity insanity wrote: >>> >>> Hi All, >>> >>> Need your help. >>> >>> >>> I am configuring DNs 4101 & 4102 ( both DNs are uccx agent >>> extensions). Calls to 4000 should here a greeting "Press 1 to be >>> transferred to priority agent or stay online for next available agent" . If >>> the caller presses 1 , calls should be transferred to 4001. >>> Otherwise it should be hunted as per "Longest idle time". >>> >>> >>> These are the configuration steps I followed -- >>> >>> 1) recorded a prompt for the greeting called operator.wav >>> >>> 2) Configured one button login for the phone dns ( agent DNs - 4101 & >>> 4102) >>> >>> 3) Setup the CSQ and resources in UCCX >>> >>> >>> 4) Wrote the following script... >>> >>> -start >>> -accept >>> -play prompt ( welcome prompt) >>> -menu( triggering contact , "operator.wav") >>> -option 1:- >>> a) call redirect to 4001 >>> b) If successful goto queueLoop >>> - Under Select Resource ( triggering contact - from CSQ) :- >>> a)queueLoop: >>> -End >>> >>> >>> 5) Configured a trigger for 4000 >>> >>> >>> >>> Questions : >>> ==================== >>> >>> 1) when I call 4000 I can hear the greeting saying "Press 1 to be >>> transferred to priority agent or stay online for next available agent" . >>> The call does >>> not ring on the ipcc agent phones of 4101 and 4102 but when I press 1 it >>> is transferred to 4001 as expected. My question is what is preventing it >>> from >>> ringing 4101 and 4102 even though the agents are in a "Ready" state? >>> >>> >>> 2) The resources set for 4101 and 4102 are in Resource group name "S" >>> and the CSQ for this is named as "CSQ". The resource criteria is " Longest >>> Available". >>> Is this correct? >>> >>> >>> 3) Any other parameter that needs to be checked under the Resource group >>> or the CSQ? >>> >>> >>> 4)Is the configuration steps correct ? What steps are missing if any and >>> how do we correct it? Is the script correct? >>> >>> >>> - MJ >>> >>> _______________________________________________ >>> For more information regarding industry leading CCIE Lab training, >>> please visit www.ipexpert.com >>> >>> Are you a CCNP or CCIE and looking for a job? Check out >>> www.PlatinumPlacement.com >>> >>> >>> >> > >
_______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
