Hi Guys, If there is a requirement using BACD that If agent did not answer the call in 10 s , the call should be routed to next agent. If agents are busy they should hear " All agents are currently busy..." The following prompts are available on the tftp serer ( ip address X.Y.X.X) and this needs to taken/downloaded to the flash of router. The prompts available are...
3) en_bacd_music-on-hold.au 4) en_bacd_options_menu.au 5) en_bacd_xferto_operater.au 6) en_bacd_afag.au 7) en_bacd_disconnect.au 8) en_bacd_enter_dest.au 9) en_bacd_invalidoption.au 10) en_bacd_welcome.au ================== Questions: ================== 1) Does this mean that we need to be using the BACD embedded scripts for bacd? 2) Also which one of the above prompts do we download ? The standard cco doc for the embedded script shows the following as the welcome prompt "welcome-prompt _bacd_welcome.au " . Are we requried to rename the prompt? -MJ
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