hi All, Are we therefore supposed to use to Embedded BACD script or the tcl scripts will be available to us in flash?
-MJ On Sun, May 19, 2013 at 7:38 AM, Anirudh Mavilakandy < anirudh.moha...@gmail.com> wrote: > You can copy the script available on CCO and modify it according to the > requirement. > > The prompts that you would need to download are: > en_bacd_music-on-hold.au > en_bacd_welcome.au > > _bacd_welcome.au - You don't have to rename the prompt. This can be > configured under welcome-prompt or drop-through-prompt as per > requirement. In your example, you can use drop-through-prompt and > drop-through-option > to send the call to param aa-hunt1. > > en_bacd_music-on-hold.au - moh should be configured under telephony > service. Else the call will drop after " All agents are currently busy..." > > -- > Anirudh M Mavilakandy > > > On Sun, May 19, 2013 at 6:44 AM, sanity insanity < > networksanitytoinsan...@gmail.com> wrote: > >> hi Guys, >> Any update? >> >> >> >> On Wed, May 15, 2013 at 11:15 AM, sanity insanity < >> networksanitytoinsan...@gmail.com> wrote: >> >>> Hi Guys, >>> >>> If there is a requirement using BACD that If agent did not answer the >>> call in 10 s , the call should be routed to next >>> agent. If agents are busy they should hear " All agents are currently >>> busy..." >>> The following prompts are available on the tftp serer ( ip address >>> X.Y.X.X) and this needs to >>> taken/downloaded to the flash of router. The prompts available are... >>> >>> 3) en_bacd_music-on-hold.au >>> 4) en_bacd_options_menu.au >>> 5) en_bacd_xferto_operater.au >>> 6) en_bacd_afag.au >>> 7) en_bacd_disconnect.au >>> 8) en_bacd_enter_dest.au >>> 9) en_bacd_invalidoption.au >>> 10) en_bacd_welcome.au >>> >>> ================== >>> Questions: >>> ================== >>> >>> 1) Does this mean that we need to be using the BACD embedded scripts >>> for bacd? >>> >>> 2) Also which one of the above prompts do we download ? The standard cco >>> doc for the embedded script shows >>> the following as the welcome prompt "welcome-prompt _bacd_welcome.au " >>> . Are we requried to rename the prompt? >>> >>> >>> -MJ >>> >> >> >> _______________________________________________ >> For more information regarding industry leading CCIE Lab training, please >> visit www.ipexpert.com >> >> Are you a CCNP or CCIE and looking for a job? Check out >> www.PlatinumPlacement.com >> > > > > >
_______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com
