Karen, I experienced the same thing when studying for the IE in my home lab. The solution for me to get rid of the very blue screen was to check the background image and revert to the standard image. Then my phones showed showed correct information.
Michael Sears, CCIE(V)#38404 Cisco Certified Unfied Communications Computing Systems Specialist E911 Insrastructure Specialist Compucom Systems Western Region _______________________________________________ For more information regarding industry leading CCIE Lab training, please visit www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out www.PlatinumPlacement.com