yes i suspect issue on the phone itself, this is 7945



________________________________
 From: Shabeeb Mohammed <shabeebc...@gmail.com>
To: Karen Johnson <karen.johnson...@yahoo.ca> 
Cc: "<ccie_voice@onlinestudylist.com>" <ccie_voice@onlinestudylist.com> 
Sent: Wednesday, June 12, 2013 9:50:38 PM
Subject: Re: [OSL | CCIE_Voice] Phone not pick up TFTP or config from UCM
 


Hey Karen, 
Try upgrading or downgrading the phone firmware, then restart the tftp service.
If it still doesn't work, try to register this phone on another call manager.. 
If it still doesn't register, it might be because the phone is messed up 
inside.. 
Are all the acting this way.. Which models are effected.. 
Regards, 
Shabeeb
On 12 Jun 2013 22:59, "Karen Johnson" <karen.johnson...@yahoo.ca> wrote:


>
>hi all,
> 
>Phones are getting the ip address and option 150 from SC router DHCP. 
>However the phones do not show DN or extension. (only blue image background)
> 
>When I checked the Network setting in phone (ip,subnet, TFTP all showing 
>correctly)
> 
>- What is the cause phone not able to pick up the DN config from UCM (in UCM 
>show the phones registered with DN) ?
>- I have also restart the TFTP and UCM.
>- here is my diagram :
> 
>    phone --- switch--- SC router (DHCP)  
> 
>tks for help
> 
> 
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_______________________________________________
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