hesham,
i have similar issue, it was caused by failed moh files, do following:
- audio-prompt load flash:en_bacd_welcome.au
if moh failed, then download from Cisco and copy to flash.
run "audio prompt " again and files will load successfully , then it will
works as expected.
________________________________
From: Hesham Abdelkereem <heshamcentr...@gmail.com>
To: Somphol Boonjing <somp...@gmail.com>
Cc: "ccie_voice@onlinestudylist.com" <ccie_voice@onlinestudylist.com>
Sent: Tuesday, July 2, 2013 5:24:14 PM
Subject: Re: [OSL | CCIE_Voice] B-ACD Problem
Somphol that was such a great point your have raised.
Yes I agree it was playing en_bacd_invalidoption.au even when I didn't
configure it on B-ACD
I have deleted the lab but thanks for your points.
Hesham
On 2 July 2013 05:15, Somphol Boonjing <somp...@gmail.com> wrote:
Hi Hesham / Khaled,
>
>
>Fully agreed with that Kaled on that typo.
>
>
>Just a few more thought, there is also possibility that this is the actual
>audio of the file flash:en_bacd_welcome.au.
>
>
>"You have entered an invalid option , for sales press 1 for customer service
>press 2 for dialing by extension please press 3"
>
>You can use "debug voip application script" to quickly see what audio files
>are played. Is it only "en_bacd_welcome.au" that is played or
>"en_bacd_invalidoption.au" is played first then followed by
>"en_bacd_welcome.au".?
>
>
>
>Another quick isolation point is at POTS dial-peer, I think a quick change to
>number other than "4000" would help isolating the issue even further. My
>rational is to scope down the problematic area.
>
>
>dial-peer voice 4001 pots
> service app-b-acd-aa
> incoming called-number 4008
>!
>
>
>Then, make a test call from PSTN. Not that there is anything obvious, but
>isolation will make it easier to focus.
>
>
>Regards,
>--Somphol.
>
>
>
>
>
>On Tue, Jul 2, 2013 at 9:32 PM, khaled Saholy <khaled_sah...@hotmail.com>
>wrote:
>
>Hi Hesham,
>>
>>here are my comments:
>>
>>-I see under the application , no service app-b-acd-a , is this typo error?
>>It shouldn't preceded with no.
>>
>>-If you're using drop through option , change the
>> (1) param welcome-prompt _bacd_welcome.au >>> param
>>drop-through-prompt _bacd_welcome.au
>> (2) paramspace english index 1 from 1 to 0
>>
>>-And under service app-b-acd , change param number-of-hunt-grps 2 from 2
>>to 1
>>
>>Try these changes and let us know how it went with you.
>>
>>Regards.
>>
>>Khaled
>>
>>
>>
>>
>>________________________________
>>Date: Tue, 2 Jul 2013 04:21:09 -0700
>>Subject: Re: [OSL | CCIE_Voice] B-ACD Problem
>>From: heshamcentr...@gmail.com
>>To: khaled_sah...@hotmail.com
>>CC: ccie_voice@onlinestudylist.com
>>
>>
>>
>>Hi Khaled ,
>>
>>
>>Here you are below
>>
>>
>>application
>> no service app-b-acd-aa
>> param voice-mail 4220
>> paramspace english index 1
>> param max-time-call-retry 700
>> param service-name app-b-acd
>> param number-of-hunt-grps 1
>> param drop-through-option 1
>> paramspace english language en
>> param handoff-string app-b-acd-aa
>> param max-time-vm-retry 2
>> paramspace english location flash:
>> param aa-pilot 4000
>> param second-greeting-time 60
>> param welcome-prompt _bacd_welcome.au
>> param call-retry-timer 15
>> !
>> service app-b-acd
>> param queue-len 15
>> param aa-hunt1 4500
>> param number-of-hunt-grps 2
>> param queue-manager-debugs 1
>> !
>> global
>> service alternate default
>> !
>>!
>>dial-peer voice 4000 voip
>> service app-b-acd-aa
>> destination-pattern 4000
>> session target ipv4:142.102.66.254
>> incoming called-number 4000
>> dtmf-relay h245-alphanumeric
>> codec g711ulaw
>> no vad
>>!
>>dial-peer voice 4001 pots
>> service app-b-acd-aa
>> incoming called-number 4000
>>
>>
>>
>>
>>no ephone-hunt 10 longest-idle
>>ephone-hunt 10 longest-idle
>> pilot 4500
>> list 4101, 4102
>> timeout 10, 10
>>!
>>
>>
>>
>>
>>
>>On 2 July 2013 04:06, khaled Saholy <khaled_sah...@hotmail.com> wrote:
>>
>>Hi Hesham,
>>>
>>>Can you post the config of B-ACD and ephone-hunt ? Also the output of show
>>>flash: | in au
>>>
>>>Regards.
>>>
>>>Khaled
>>>
>>>
>>>
>>>________________________________
>>>Date: Tue, 2 Jul 2013 03:24:10 -0700
>>>From: heshamcentr...@gmail.com
>>>To: ccie_voice@onlinestudylist.com
>>>Subject: [OSL | CCIE_Voice] B-ACD Problem
>>>
>>>
>>>
>>>Dear Experts,
>>>
>>>
>>>I have configured B-ACD. I have been configuring that everyday for months.
>>>Today is the first time. when i call the pilot number it says
>>>"You have entered an invalid option , for sales press 1 for customer service
>>>press 2 for dialing by extension please press 3"
>>>
>>>
>>>What could be the problem?
>>>
>>>
>>>Thanks,
>>>Hesham
>>>
>>>_______________________________________________
For more information regarding industry leading CCIE Lab training, please visit
www.ipexpert.com Are you a CCNP or CCIE and looking for a job? Check out
www.PlatinumPlacement.com
>>
>>_______________________________________________
>>For more information regarding industry leading CCIE Lab training, please
>>visit www.ipexpert.com
>>
>>Are you a CCNP or CCIE and looking for a job? Check out
>>www.PlatinumPlacement.com
>>
>
_______________________________________________
For more information regarding industry leading CCIE Lab training, please visit
www.ipexpert.com
Are you a CCNP or CCIE and looking for a job? Check out
www.PlatinumPlacement.com
_______________________________________________
For more information regarding industry leading CCIE Lab training, please visit
www.ipexpert.com
Are you a CCNP or CCIE and looking for a job? Check out
www.PlatinumPlacement.com
