Does the user have CTI control over all the phones?

On Jul 17, 2013, at 4:40 PM, Karen Johnson <karen.johnson...@yahoo.ca> wrote:

> folks,
>  
> i got strange issue in my IPPM service.
>  
> I verified using "System troubleshoot" in CUPS all looks good and i have 
> config as per cisco doc. Also the url is verified correct.
>  
> - When i press IPPM service  thru phone at HQ and SB sites, it gave me error:
>    "You were trying to access IP Phone Messenger service from a device not 
> provision on Cisco call manager server "
>  
> - However when I press IPPM service  using SC sites phones, it prompt me for  
> PIN :
>   Just after I input PIN information, it gave me error :
>  
> "Login failed . The user is NOT assigned or is trying to login to a node that 
> is not his/her home node. Please Assign the user or select IPPM service that 
> run on home node.
>  
> any ideas what is wrong ?
>  
> K
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