> This difference in technical knowledge pays our rent. Let's not forget that. Users are NOT
> stupid. They are normal. Some of us (like Michael D) just know too much...

When I am teaching I constantly include the following:

- The Customer is Always Right
- The Customer Does Not Know What They Want
- The Customer Does Not Know How To Use What We Give Them

Those three statements are truths... the sooner we recognize and work
around this the more successful we are.

Hatton
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