http://smh.com.au/articles/2005/03/17/1110913726676.html?oneclick=true

German firm goes one better than eBay
Hanover, Germany
March 18, 2005

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Need a grill for a weekend cookout, a bike rack for a vacation or just
a little renewed faith in human nature? A German firm has started what
it calls the world's first online borrowing exchange and been startled
by the results.

Die Borger (German for lenders or borrowers) was inspired by the
runaway success of global internet auctions empire eBay, but instead
of allowing users to buy and sell products and services, it helps
offer them free.

Andreas Kahnert, 41, and Thomas Pfuetzner, 38, were university friends
and later colleagues in the IT industry when they came up with the
idea.

"We had set up a DVD trading service for our sports club and then over
Christmas we asked ourselves why we couldn't extend the idea to all
kinds of products for all kinds of people," Kahnert said in an
interview at the CeBIT tech fair which was held in the northern city
of Hanover.

In the year since www.DieBorger.de went online, what began as a lark
has become something of a phenomenon with sites in Austria and
Switzerland and more than 4000 users who have registered nearly 9000
objects.

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AdvertisementBorger are now trading a seemingly endless list of items
for limited periods of time including bobsleds, fondue pots,
camcorders, electric saws, scuba flippers, digital cameras, gardening
tools and Lord of the Rings DVD box sets.

The system allows those seeking an item to search for it based on
postal codes and get a proximity ranking. Those in urban areas rarely
have far to look.

Based on the principle of give-and-take, the site requires users to
sign up at least three items they are willing to lend before they can
begin borrowing.

"We were surprised ourselves how well things have gone," Pfuetzner
said, insisting that the site had yet to hear a horror story from a
customer.

"There may be trouble down the road when we get bigger but for now
things are running smoothly."

Although both the entrepreneurs describe themselves as optimists, they
have built in three security guarantees to help inspire customer
confidence.

Like eBay, lenders, borrowers and the objects are evaluated on a user
ratings system so cheats and fussbudgets quickly earn a bad reputation
that is publicised on the site.

Die Borger also provides a draft contract that both parties sign
outlining their legal obligations. And borrowers leave a deposit based
on the lenders' estimate of the new value of their property.

The site charges a nominal fee for borrowing, half of which goes to
the lender. But those who lend often win enough "credit" on the site
to borrow for free.

Kahnert and Pfuetzner, who are both active Borger, said that people
who had initially just been hunting for a bargain were surprised to
have found a growing community.

"You meet lots of people who share the same interests and are on the
same wavelength, sometimes even soul mates," Kahnert said.

Kahnert, who had just lost his job when he started the company, said
he and Pfuetzner would like to expand throughout Europe and into the
United States and were looking for potential partners.

But Kahnert said they had learned from experience when the internet
bubble burst in 2000 that no online start-up can survive on just a
clever idea.

Pfuetzner said that if users begin to clock up an average of €5 per
year in mediator fees on the site, it would put the company in the
black.

"There are 36 million internet users in Germany, around six million in
Austria and about eight million in Switzerland. If we get even a
fraction of that number, we'll be doing well," Kahnert said.

"We just need to reach critical mass," Pfuetzner added.

AFP

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