Do they have DNS entries entered manually into their connection info? 
If those machines changed, then it would wank reaching beyond AOL.

Just a guess -- my last happy interaction with AOL was in 1997.

--Ben

Ray Champagne wrote:
> So, my neighbor just asked me to take a look at his computer and see if 
> I could get it to connect to the net.  I went over there, and he's 
> running AOL - and dial up.  Sheesh, talk about the stone age.  Anyways, 
> when you click "connect" within AOL, it takes a couple of tries, then 
> will connect.  They can get their email, but when they try to get to any 
> web page using the browser, nothing.  I pinged a known IP.  That worked 
> fine.  So, it seems that they are connected, but not able to browse. 
> Doesn't this seem like a really strange problem?
> 
> What would be a good way to troubleshoot this?  Any ideas?  Please don't 
> say "don't use AOL" or "don't use dial-up".  Their son uses AOL all the 
> time for school, chat, etc, and they aren't going to change that.  They 
> also are on dial-up because they can't afford cable or DSL, at least 
> that what he says.
> 
> Any help would be appreciated.  He's a good guy and I really would like 
> to help him out.


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