AOL dialer is known to corrupt the tcp/ip stack. Pause to pull out old isp tech routine...
MAKE SURE HE HAS A CD OR OTHER COPY OF THE WINDOWS INSTALLED ON HIS COMPUTER. If he looks blank when you ask about an install CD check for *.cab. He would have 22-30 of them if he has a windows there. IF you are absolutely sure you can procede -- In Control Panel ->Network remove tcp/ip, reboot, add tcp/ip. If you are not sure do not do this or he will forever afterwards tell people you broke his machine. The above may require the the following additional iteration: remove tcp/ip, reboot, scandisk defrag, add tcp/ip Dana PS - Make sure he only has one tcp/ip and it is pointing at the ummm used to be dialup adapter but for rcent versions of AOL it is the AOL dialup adapter I believe. A lot of older machines have ipx/spx and netbeui in there, that crap is all working against you too, get rid of it. If there is a second tcp/ip this is will be a major suspect... if it is pointing at VPN supportor something silly ask him if he know what that is and proceed accordingly. On 12/16/05, Ray Champagne <[EMAIL PROTECTED]> wrote: > > So, my neighbor just asked me to take a look at his computer and see if > I could get it to connect to the net. I went over there, and he's > running AOL - and dial up. Sheesh, talk about the stone age. Anyways, > when you click "connect" within AOL, it takes a couple of tries, then > will connect. They can get their email, but when they try to get to any > web page using the browser, nothing. I pinged a known IP. That worked > fine. So, it seems that they are connected, but not able to browse. > Doesn't this seem like a really strange problem? > > What would be a good way to troubleshoot this? Any ideas? Please don't > say "don't use AOL" or "don't use dial-up". Their son uses AOL all the > time for school, chat, etc, and they aren't going to change that. They > also are on dial-up because they can't afford cable or DSL, at least > that what he says. > > Any help would be appreciated. He's a good guy and I really would like > to help him out. > -- > Ray > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Discover CFTicket - The leading ColdFusion Help Desk and Trouble Ticket application http://www.houseoffusion.com/banners/view.cfm?bannerid=48 Message: http://www.houseoffusion.com/lists.cfm/link=i:5:188611 Archives: http://www.houseoffusion.com/cf_lists/threads.cfm/5 Subscription: http://www.houseoffusion.com/lists.cfm/link=s:5 Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.5 Donations & Support: http://www.houseoffusion.com/tiny.cfm/54
