Wow, that sucks. I'm gonna pass on a 360 now. Was going to get one for the boys for Christmas too.
> -----Original Message----- > From: Jim Davis [mailto:[EMAIL PROTECTED] > Sent: Sunday, November 26, 2006 10:49 PM > To: CF-Community > Subject: #$%^& Microsoft... now I'm DEFINATELY getting a PS3 > > Just a tale of woe which may serve as a warning: > > I've had an XBox 360 for about 7 months now. I like it, not a whole lot > of > games that I want but plenty of casual games in the arcade and lots and > lots > of demos means that system sees quite a bit of usage. > > The only game that I've played a lot is "Oblivion" but that was worth it. > > The system locked up pretty often with "Oblivion" but not so much that I > couldn't chalk it up to overheating or a dusty disc. Lately the lock-ups > have become systemic and finally, last night the system just gave up the > ghost: it won't boot, I get the apparently well-know ring of red lights. > > After trying all the at-home fixes I called MS. > > I spent well over 20 minutes with an incredibly frustrating "hipster" > voice > mail system. His name is "Max" and he REALLY wants to help me and I > REALLY > wanted to choke the living shit out him. > > The whole mess is a transparent and completely patronizing attempt to put > already aggravated people at ease. All it really does is infuriate you. > > Finally getting to a human it's painfully clear that MS has outsourced its > support. The thick accent, the inability to understand English, the glib > attitude: all just scream that I'm going to be well cared for. > > It didn't start well. I gave my name. After a few seconds of flustered > silence I was asked to spell my name, then specifically asked to spell my > first name as well: > > J-I-M D-A-V-I-S > > When he couldn't find my name he spelled it back to me: G-I-N. I told him > "No, it's J-I-M." He answered, "Yes - as in GEORGE-IDAHO-NANCY." "NO." I > replied, "J-I-M. Jim. James. Jimmy." I thought only later of spelling > it > out: "JERKS-IDIOTS-MOTHERFUCKERS" but you always think of the best things > to > say later on. > > Anyway we get the name out. After some more language juggling we get the > serial number out. My console is out of warranty. I asked "how can that > be: the system hasn't even been out a year!" The warranty, it turns out, > is > only 90 days. > > I asked how he knew my console was out of warranty when he didn't know > when > I bought it. He said that the serial number determined the warranty > length > for MS. > > (What this means, in case you're not listening, is that if you bought your > kid a 360, say, in September and set it aside for Christmas you might open > up a broken system that is already out of warranty.) > > In any case my system (my $400 system), 7 months old, is out of warranty. > The only way to get it fixed by MS is to spend $140. Yup - nearly half > the > cost of a new console to fix one less than a year old. > > Once I get it fixed they will warranty it for, you guessed it, another 90 > days. I can purchase an extended warranty for $30 for a year or $60 for > two > years. So it'll cost me $170 to get it fixed and warranty that fix for a > year. > > The value proposition of the PS3 is looking better everyday. Say what you > will about Sony but they've got a one-year warranty from the time of > purchase for all their gear. And in my experience the few times I've > needed > their support it's been excellent. > > I'm just really, really pissed at Microsoft right now. > > Jim Davis > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Introducing the Fusion Authority Quarterly Update. 80 pages of hard-hitting, up-to-date ColdFusion information by your peers, delivered to your door four times a year. http://www.fusionauthority.com/quarterly Archive: http://www.houseoffusion.com/groups/CF-Community/message.cfm/messageid:221287 Subscription: http://www.houseoffusion.com/groups/CF-Community/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=11502.10531.5
