I typed up a letter last night that will be sent to several people at 3com and cc'd to the credit card company. there is no excuse for this type of thing. Just having a few people review it to make sure its okay to send.
[EMAIL PROTECTED] on 06/04/2002 12:55:09 PM Please respond to [EMAIL PROTECTED] To: CF-Community <[EMAIL PROTECTED]> cc: (bcc: Scott Raley/LPEC/ASD/SEMCORINC) Subject: Re: ARGH! Don't just call your credit card company - put it in writing or it doesn't count. If you use the word "dispute" in your letter re: the amount of the purchase you should be covered while the cc company investigates. -Ben > Oy. > > I don't know -- Call up your credit card company, refuse the bill, and > explain why. If all else fails, maybe head to the Better Business Bureau? > > Judith > > >ATTENTION.... RANT BELOW... BEWARE!!!! > > > >How does 3com stay in business???? Has anyone else had problems with them > >getting products directly through them??? Placed an order on May 15 and they > >claim it has been refused twice by the shipping company? I have yet to see a > >package or notice on my door.. it was coming to a residence not a > >business??..haven't seen a tracking number... it takes 5 phone calls and a > >week > >to figure out it had been returned...I had to threaten a manager about credit > >card fraud before they returned their first call after promising they > >would call > >me back each time.. ridiculous. what kind of customer service would tell you, > >"let me forward to someone to handle this" and I got that from 3 people in a > >row! and ended back up at the same person I started with. Today they tell me > >they have changed their policy and no longer ship to end users, only to > >resellers so I'm outta luck. They referred me to CDWG. ARGH!!!! why would I > >ask for overnight shipping if I had two weeks to wait for a phone call to tell > >me "sorry you have to buy this somewhere else" ... > > > > > > > ______________________________________________________________________ Structure your ColdFusion code with Fusebox. Get the official book at http://www.fusionauthority.com/bkinfo.cfm Archives: http://www.mail-archive.com/cf-community@houseoffusion.com/ Unsubscribe: http://www.houseoffusion.com/index.cfm?sidebar=lists
