On Mon, Apr 11, 2011 at 10:14 AM, Medic <hofme...@gmail.com> wrote: > 24 hour site monitoring and first responder support service for a website? > We've got a client that wants that as part of a contract.
Usually I bill this as a sort of "retainer". Bill a few hours a month at a reasonably high hourly rate. They pay this whether they call you or not. If they do call you, any time above the number of hours they paid for is billed at that hourly rate with the next month's invoice. I have also done this sort of thing annually or quarterly. You should also consider what type of response time SLA you are willing to provide for them. We don't generally do anything beyond "best effort" responding within one business day and don't do 24/7 availability. We are not a hosting company and cannot serve our customers well in this regard. Why even try? -Cameron -- Cameron Childress Sumo Consulting Inc http://www.sumoc.com --- cell: 678.637.5072 aim: cameroncf email: cameronc@gmail. ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Order the Adobe Coldfusion Anthology now! http://www.amazon.com/Adobe-Coldfusion-Anthology/dp/1430272155/?tag=houseoffusion Archive: http://www.houseoffusion.com/groups/cf-community/message.cfm/messageid:336091 Subscription: http://www.houseoffusion.com/groups/cf-community/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/groups/cf-community/unsubscribe.cfm
