>From hard-learned experience. If you ever want to have a life again, do NOT go down this route.
It is just not worth the crushing constant burden. On Mon, Apr 11, 2011 at 10:23 AM, Cameron Childress <camer...@gmail.com> wrote: > > On Mon, Apr 11, 2011 at 10:14 AM, Medic <hofme...@gmail.com> wrote: >> 24 hour site monitoring and first responder support service for a website? >> We've got a client that wants that as part of a contract. > > Usually I bill this as a sort of "retainer". Bill a few hours a month > at a reasonably high hourly rate. They pay this whether they call you > or not. If they do call you, any time above the number of hours they > paid for is billed at that hourly rate with the next month's invoice. > I have also done this sort of thing annually or quarterly. > > You should also consider what type of response time SLA you are > willing to provide for them. We don't generally do anything beyond > "best effort" responding within one business day and don't do 24/7 > availability. We are not a hosting company and cannot serve our > customers well in this regard. Why even try? > > -Cameron > > -- > Cameron Childress > Sumo Consulting Inc > http://www.sumoc.com > --- > cell: 678.637.5072 > aim: cameroncf > email: cameronc@gmail. > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Order the Adobe Coldfusion Anthology now! http://www.amazon.com/Adobe-Coldfusion-Anthology/dp/1430272155/?tag=houseoffusion Archive: http://www.houseoffusion.com/groups/cf-community/message.cfm/messageid:336092 Subscription: http://www.houseoffusion.com/groups/cf-community/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/groups/cf-community/unsubscribe.cfm
