Jim, Did you have to pay for the support once it was discovered to be a true bug?
Bryan Stevenson B.Comm. VP & Director of E-Commerce Development Electric Edge Systems Group Inc. t. 250.920.8830 e. [EMAIL PROTECTED] --------------------------------------------------------- Macromedia Associate Partner www.macromedia.com --------------------------------------------------------- Vancouver Island ColdFusion Users Group Founder & Director www.cfug-vancouverisland.com ----- Original Message ----- From: "Jim Campbell" <[EMAIL PROTECTED]> To: "CF-Talk" <[EMAIL PROTECTED]> Sent: Tuesday, March 04, 2003 4:35 PM Subject: RE: ODBC Problems? > Our company came across an issue regarding Oracle stored procedures when we > tested an MX upgrade. After some back-and-forth with the SP's themselves - > triple-checking parameters and making sure they actually *did* work in the > first place, some questions with other CF developers, and some JDBC and JDK > upgrades, we registered a ticket with MM tech support, and lo and behold, > it's an inherent problem with CFMX's Oracle connectivity. > > This was a setback for us, as we were hoping to migrate to MX and utilize > its features to re-architect our major applications. While we'll have to > hold off (and use MX as an ancillary server for now), we did take the > initiative to go through the proper channels with MM and get a team assigned > to what turned out to be an issue that _will_ be addressed in a future > upgrade. This will guarantee this problem won't show up in later releases, > and we'll have a guaranteed fix as opposed to a workaround. > > I could put it this way - would you rather users of your applications > complain about program bugs and other problems on a mailing list that you > check on occasion, or register the problem with you directly, so you could > assess the severity immediately? > > - Jim > > -----Original Message----- > From: Joe Eugene [mailto:[EMAIL PROTECTED] > Sent: Tuesday, March 04, 2003 5:40 PM > To: CF-Talk > Subject: RE: ODBC Problems? > > > > If the issue is a CFMX issue, then you do not have to pay anything. > > What else do u think it is?... I am not wasting my time on this anymore.. > if you want... GO FIX YOUR PRODUCT (CFMX). Its quite obvious from other > posts here, CFMX is not production stable(continuous problems). When a > problem gets reported, MM Folks should atleast show the courtesy to > acknowledge the problem and try to fix it...NOT ask developers to go though > the proper channel. > > I am not the ONLY person that has complained about CFMX ODBX Problems, > others here have reported the problem as well. Switching to a JDBC driver > is not the answer to CFMX ODBC problems. > > Joe Eugene > > > > > -----Original Message----- > > From: Mike Chambers [mailto:[EMAIL PROTECTED] > > Sent: Tuesday, March 04, 2003 5:14 PM > > To: CF-Talk > > Subject: Re: ODBC Problems? > > > > > > If the issue is a CFMX issue, then you do not have to pay anything. > > > > mike chambers > > > > [EMAIL PROTECTED] > > > > ----- Original Message ----- > > From: "Joe Eugene" <[EMAIL PROTECTED]> > > To: "CF-Talk" <[EMAIL PROTECTED]> > > Sent: Tuesday, March 04, 2003 4:38 PM > > Subject: RE: ODBC Problems? > > > > > > > Mike, > > > We dont have any support licences and as far as i know > > > to contact Tech Support we have to pay for the support. > > > > > > This is really a Macromedia Product (CFMX) Problem and we > > > are not willing to pay to resolve MM Product Problems. > > > Please let me know, if you can help. > > > > > > Thanks > > > Joe Eugene > > > > > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/cf_lists/index.cfm?forumid=4 Subscription: http://www.houseoffusion.com/cf_lists/index.cfm?method=subscribe&forumid=4 FAQ: http://www.thenetprofits.co.uk/coldfusion/faq This list and all House of Fusion resources hosted by CFHosting.com. The place for dependable ColdFusion Hosting. Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
