> -----Original Message----- > From: Dave Watts [mailto:[EMAIL PROTECTED] > Sent: Friday, March 07, 2003 5:39 PM > To: CF-Talk > Subject: RE: The New Macromedia Website(ODBC) > > > > I think one of the root causes of this kind of frustration > > is that it's very difficult to know what the status of a > > fix is. The bug list isn't public, and if it is available > > to anyone outside of macromedia they don't mention it anywhere, > > or are limited by some kind of nda. > > > > We ran into a bug yesterday (gethttpRequestData) that almost > > cost us a client, now for two hours we banged away at the > > problem until we figured out it had to be a bug, I searched > > cf-talk, and was able to confirm it was a known bug, and get > > working on a fix. Some kind of bug database would probably > > go a long way towards alleviating some frustration. Java, > > PHP, and MS all have public bug databases...why can't CF? > > All we have are the very few technotes which address maybe > > 1% of outstanding bugs. > > I wholeheartedly agree. This is something that various MM > people have said was in the works, but sooner would > definitely be better than later.
(I'm not asking you specifically, Dave, just in general) There used to be a semi-public bug system as part of the beta site (beta.allaire.com). It worked tolerably well, what ever happened to that? Just out of curiousity what does MM use internally for defect tracking? I've often thought that Allaire's and now MM's knowledge base was very weak. The articles are very difficult to find due to the poor searching and often not specific enough to the many product versions in use. A really good knowledge base would eliminate the need (I think) for a specific bug application. As it is we have a (relatively) poor knowledge base and the forums... On the other hand, if you can afford it, live technical support is generally superb. But that can't be the only option. Jim Davis ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Archives: http://www.houseoffusion.com/cf_lists/index.cfm?forumid=4 Subscription: http://www.houseoffusion.com/cf_lists/index.cfm?method=subscribe&forumid=4 FAQ: http://www.thenetprofits.co.uk/coldfusion/faq Your ad could be here. Monies from ads go to support these lists and provide more resources for the community. http://www.fusionauthority.com/ads.cfm Unsubscribe: http://www.houseoffusion.com/cf_lists/unsubscribe.cfm?user=89.70.4
