This debate has been hashed not just in ISP's but also online games, point and case is this. Its a company that has an enormous customer base, now whether you or I end up getting the shortest straw in Customer Service is simply a matter of fate. There is always a situation where once a company becomes popular and selling a product at a lower cost, things go pair shape. Its a classic tale told many times over and over (DELL, Alienware, Blizzard, Macromedia, Microsoft etc.... list goes on and on).
If you are paying for a cheap hosting provider and suddenly become shocked as to how they treat you, as if you were this gold client who pays them $1000.00 a day to be at your bekandcall (couldn't spull that heh) then you are simply setting yourself up for the fall. I'm a freakin magnet to aligning myself with companies that walk over me, read MossyBlog in the last year alone and you would of seen how much crap i went through in just buying a laptop worth $4.5k - premium - yet i got bad customer service. I think what Micha and others are trying to get across the plate, is that "it happens" nothing you can do about it but whine in some forum where they probably couldn't give two hoots as to what your opinion is saying as chances are there profit margins speak enough volumes. 1) If the customer service was so dramatically bad, the fall rate in profits each month would send a signal loud and clear - but clearly - they seem to be doing healthy business all said and done. I recommend them to people I know as a pretty cruisy isp thats cheap? yet this is the first i'm hearing of bad CS? am i going to stop recommending them? no as i've seen no clear evidence as to what you say is wide-spread amongst its customer base. 2) If they delete posts on a forum such as this, in all honesty its probably a position they would rather take in terms of a one sided argument. Arguing with a customer publically is purely bad PR regardless if you win or lose. Its why large businesses do everything they can to shut you up and throw gift packs at you, to simply get you fixed and at best into a neutral gear instead of an aggressive one. So don't be shocked that they shove your post(s) into a trash bin as it could be a once of thing, it could be a petty argumentive issue - or they could simply not wish to face the music publically. 3) ISP and Bad Customer Services have been a freakin tradition since early 90's, hell I can remember ISP's that used to take your money for 3 months and suddenly close shop and your hanging in the wind - heh remember the dot bomb years - so are we shocked that an ISP has consistent downtimes or that they have to take stuff down in order to maintain it? if you are clearly you are living in a dream industry where software gets delivered on time and under budget aswell. Clue up and get onboard with whats happening, its fast money and competitve industry and i'm sure all web hosting providers who sell at a cheap rate will go through this. Now if i hosted my server through Intel or even bigger higher paid providers, and this crap were to go on - then yes - clearly you are asking for enterprise level business where its simply critical that a site stays online - in that it could mean millions lost not thousands or hundred. That or information, critical to a 100million+ company needs in order to run for the day. Its like taking a holiday on a small budget and pissing and moaning as to why you didn't get slippers, robe and champagne on arrival - that and why is the pool got dog poo in it and what not. Thats the key issue here, shared hosting is crap - plus you can totally screw people over in CFMX on a shared provider simply by peeking into Application scope or if they aren't clued up, CFFILE - delete/read etc... its dodge and its not really suited for critical applications/websites. Get an Instance based server at the very least - that or you own dedicated server - then at least you have more buying power and are treated a bit more seriously as a customer. Money talks volumes. On Thu, 31 Mar 2005 04:01:30 -0500, dave <[EMAIL PROTECTED]> wrote: > Ok to me what you are saying is that a host who has a good price is a crappy > host even though they offer the same services and service as your higher > priced service just because they are cheaper than you, therefore they > possibly can't be as good as the service your company offers because you > charge more. Is that correct? > > The theory you describe is in fact a logical way too work but I would sure > like too see exactly what else your company offers that makes it better than > whats available here. > I think every example you gave is what is already given by the before > mentioned host just because you don't understand how they can do it cheaper > doesn't mean your company is better. Actually, maybe it's the other way > around, since they obviously do have it figured out............. > > If you want to prove your point then lets just see these things. > > just sayin... > > ---------------------------------------- > From: "Micha Schopman" <[EMAIL PROTECTED]> > Sent: Thursday, March 31, 2005 3:51 AM > To: CF-Talk <cf-talk@houseoffusion.com> > Subject: RE: CrystalTech does not like negative comments! > > If you do not understand one single part of my arguments, then this > discussion clearly has no ending. I think my arguments are very clear > and widely used in commercial organizations. > > Micha Schopman > Project Manager > > Modern Media, Databankweg 12 M, 3821 AL Amersfoort > Tel 033-4535377, Fax 033-4535388 > KvK Amersfoort 39081679, Rabo 39.48.05.380 > > ------------------------------------------------------------------------ > ------------------------------------------------------------------------ > ----- > Modern Media, Making You Interact Smarter. Onze oplossingen verbeteren > de interactie met uw doelgroep. > Wilt u meer omzet, lagere kosten of een beter service niveau? Voor meer > informatie zie www.modernmedia.nl > ------------------------------------------------------------------------ > ------------------------------------------------------------------------ > ----- > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Logware (www.logware.us): a new and convenient web-based time tracking application. Start tracking and documenting hours spent on a project or with a client with Logware today. 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