Paying the $500 is the per incident support. So you've got an issue, you report it and ask for help. If it's a bug, you get your $500 back.
You also have Platinum support, which is maintenance & support. Maintenance is your subscription ... as long as you keep it valid, you get new releases at no addition charge (paying for maintenance is ALWAYS cheaper than paying for upgrades). The support is just that ... and no more $500 upfront to get some help. You've already paid an annual fee and you can bug Adobe support as much as you like (on a dedicated number/email). Andy On 27 January 2011 01:02, Raymond Camden <rcam...@gmail.com> wrote: > > On Wed, Jan 26, 2011 at 6:39 PM, Andrew Scott <andr...@andyscott.id.au> wrote: > > >> >> ColdFusion and ColdFusion Builder get let me see 1 update, in other words > > CFB has had one update, yes. CF9 has had multiple updates. Both before > 901 and _after_ 901. Multiple. You do know that, right? > >> unless you pay for the support to get your problem fixed it is not fixed nor >> is it released in a subsequent update. Adam is clear in saying in the latest > > As far as I know, Adobe support will ONLY charge you if it isn't a > bug. If you call them with an issue and it is Adobe's fault, you do > not pay. That's the way it has _always_ been. If I'm wrong, please > correct me. > > As for getting it fixed - Adobe has to prioritize bug fixes. _Every_ > company does that. That's why you don't see perfect software > _anywhere_ in our world. I can understand that a bug you find may be a > deal killer for you, but if it ONLY impacts you, and Adobe makes the > decision to work on bugs that impact hundreds of people, then I think > Adobe has made the right choice. Obviously CFB is working great for a > _lot_ of people. I don't think CFB will make everyone happy (just like > any other software product). > > >> This is wrong, and something adobe should take under consideration. If the >> current release is actually stopping people from using the product, as >> people have described, would it not make more sense to be proactive and > > As I said - I'm sure there are bugs in the product - just Windows and > Mac have bugs. But I've been using CFB full time now since the full > Alpha, as have others, so maybe you in the minority. Perhaps? > > -Ray > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Order the Adobe Coldfusion Anthology now! http://www.amazon.com/Adobe-Coldfusion-Anthology/dp/1430272155/?tag=houseoffusion Archive: http://www.houseoffusion.com/groups/cf-talk/message.cfm/messageid:341513 Subscription: http://www.houseoffusion.com/groups/cf-talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/groups/cf-talk/unsubscribe.cfm
