I've always gotten quick, personal attention to any issues that may arise.
On 11/19/2014 9:27 PM, Rick Eidson wrote: > I posted about this last week... Yes, you are right. It seems they have > become a bit drone like. Before with a tech problem things seems more > personable. > > > > Rick > > -----Original Message----- > From: Rick Faircloth [mailto:r...@whitestonemedia.com] > Sent: Wednesday, November 19, 2014 7:41 PM > To: cf-talk > Subject: Re: need a host > > > KickAssVPS.com > > Been with them for years; very little trouble; always quick with support. > > They even tailor VPS's for me. > > > On 11/19/2014 7:49 PM, Brian Thornton wrote: >> So sorry to bring up an old thread. BUt things have changed at Hostek. >> Simple common sense have changed into support phone scripts, >> unresponsive tickets, beuracy over account confirmatino over the >> phone. >> >> Some examples: >> EXAMPLE 1: >> Me: "Hi Can you make this change on the account since the online >> portal is not working using the username and password you provided?" >> Hostek Support: "Yes as long as you answer your secret question with >> the correct answer." >> Me: "Sure what is the question that you'd like me to answer?" >> Hostek: "Sir due to confidentiality, I cant give you the question or >> the answer but you can login online to get the question." >> Me: "I understand that but I'm calling since the autogenerated >> password you just created and emailed me isn't valid this cannot login >> to the portal. If I can't login how would I get the question or the >> answer and if I could login I wouldn't be calling you." >> Hostek: "Well sir, if you like you can login and change your password >> if you like." >> >> or EXAMPLE 2: >> Me: When you setup a VPS server for a client you gave them a username >> and password for RDS to the machine, however your policy is to block >> all access unless the IP address is whitelisted. What is the password >> to login to add an IPto the whitelist table?" >> Hostek: "Sorry sir, that's a different password that you will need to >> login with. I don't have access to it, to allow you to reset it, or to >> create a new one. You will need to login to change it." >> >> etc etc.. >> >> So kudos to Hostek for being CF tailored, but folks they have become > drones. >> I recommend the others found at: >> http://www.adobe.com/uk/products/coldfusion-family/hosting-partners.ht >> ml >> >> On Sun, Jul 20, 2014 at 5:19 PM, Stephen Hait <stephenh...@gmail.com> > wrote: >>> Just switched a client from Newtek to Hostek and everyone's a lot > happier. >>> CF11, though, not sure about CF9. >>> >>> >>> On Sun, Jul 20, 2014 at 5:09 PM, Matthew Smith >>> <chedders...@gmail.com> >>> wrote: >>> >>>> not newtek, no hostmedia.co.uk(no mssql), no viviotek. Any suggestions? >>>> >>>> Need cf 9 and ms sql. Thanks. >>>> >>>> -- >>>> Regards, >>>> chedder is bedder >>>> >>>> >>>> > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Order the Adobe Coldfusion Anthology now! http://www.amazon.com/Adobe-Coldfusion-Anthology/dp/1430272155/?tag=houseoffusion Archive: http://www.houseoffusion.com/groups/cf-talk/message.cfm/messageid:359688 Subscription: http://www.houseoffusion.com/groups/cf-talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/groups/cf-talk/unsubscribe.cfm
