Same here, no complaints with Hostek service or support at all. On Nov 20, 2014 9:39 AM, "Rick Faircloth" <r...@whitestonemedia.com> wrote:
> > I've always gotten quick, personal attention to any issues that may arise. > > > On 11/19/2014 9:27 PM, Rick Eidson wrote: > > I posted about this last week... Yes, you are right. It seems they have > > become a bit drone like. Before with a tech problem things seems more > > personable. > > > > > > > > Rick > > > > -----Original Message----- > > From: Rick Faircloth [mailto:r...@whitestonemedia.com] > > Sent: Wednesday, November 19, 2014 7:41 PM > > To: cf-talk > > Subject: Re: need a host > > > > > > KickAssVPS.com > > > > Been with them for years; very little trouble; always quick with support. > > > > They even tailor VPS's for me. > > > > > > On 11/19/2014 7:49 PM, Brian Thornton wrote: > >> So sorry to bring up an old thread. BUt things have changed at Hostek. > >> Simple common sense have changed into support phone scripts, > >> unresponsive tickets, beuracy over account confirmatino over the > >> phone. > >> > >> Some examples: > >> EXAMPLE 1: > >> Me: "Hi Can you make this change on the account since the online > >> portal is not working using the username and password you provided?" > >> Hostek Support: "Yes as long as you answer your secret question with > >> the correct answer." > >> Me: "Sure what is the question that you'd like me to answer?" > >> Hostek: "Sir due to confidentiality, I cant give you the question or > >> the answer but you can login online to get the question." > >> Me: "I understand that but I'm calling since the autogenerated > >> password you just created and emailed me isn't valid this cannot login > >> to the portal. If I can't login how would I get the question or the > >> answer and if I could login I wouldn't be calling you." > >> Hostek: "Well sir, if you like you can login and change your password > >> if you like." > >> > >> or EXAMPLE 2: > >> Me: When you setup a VPS server for a client you gave them a username > >> and password for RDS to the machine, however your policy is to block > >> all access unless the IP address is whitelisted. What is the password > >> to login to add an IPto the whitelist table?" > >> Hostek: "Sorry sir, that's a different password that you will need to > >> login with. I don't have access to it, to allow you to reset it, or to > >> create a new one. You will need to login to change it." > >> > >> etc etc.. > >> > >> So kudos to Hostek for being CF tailored, but folks they have become > > drones. > >> I recommend the others found at: > >> http://www.adobe.com/uk/products/coldfusion-family/hosting-partners.ht > >> ml > >> > >> On Sun, Jul 20, 2014 at 5:19 PM, Stephen Hait <stephenh...@gmail.com> > > wrote: > >>> Just switched a client from Newtek to Hostek and everyone's a lot > > happier. > >>> CF11, though, not sure about CF9. > >>> > >>> > >>> On Sun, Jul 20, 2014 at 5:09 PM, Matthew Smith > >>> <chedders...@gmail.com> > >>> wrote: > >>> > >>>> not newtek, no hostmedia.co.uk(no mssql), no viviotek. Any > suggestions? > >>>> > >>>> Need cf 9 and ms sql. Thanks. > >>>> > >>>> -- > >>>> Regards, > >>>> chedder is bedder > >>>> > >>>> > >>>> > > > > > > > > ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~| Order the Adobe Coldfusion Anthology now! http://www.amazon.com/Adobe-Coldfusion-Anthology/dp/1430272155/?tag=houseoffusion Archive: http://www.houseoffusion.com/groups/cf-talk/message.cfm/messageid:359690 Subscription: http://www.houseoffusion.com/groups/cf-talk/subscribe.cfm Unsubscribe: http://www.houseoffusion.com/groups/cf-talk/unsubscribe.cfm
