I'd agree to an extent, except I think his point is that Macromedia is
forgetting it's roots. Like any smaller company, in it's early days
Allaire probably gave an individual customer a lot of support, and went
out of their way to help Justin. Now that they are bigger and more
oriented towards the dollar they aren't giving the kind of support they
used to. To defend Macromedia though, this kind of stuff is what support
contracts are for. We pay big dollars to Cisco happily for their
support, simply because it is so awesome. If Macromedia's is taking a
page from Microsoft's book here, taking money for crap support, then
Justin is probably totally justified in being upset.
My 3.14159... ;)
jon
Alex wrote:
>This is called business. If you want something you'll have to pay for it.
>There is no free lunch.
>
>On Tue, 28 Aug 2001, Justin Greene wrote:
>
>>Hi All,
>>I just had a very disturbing conversation with Macromedia. We have been
>>running CF/Apache on Windows for about 2.5 year now and developing on Cold
>>Fusion since the 1.5 days (cgi only). Version 1.3.20 of Apache for Win32
>>(which has been available for over 6 months) is the first that Apache.org
>>says is stable (not that there have been problems with the old versions).
>>It has made available an enhanced API (EAPI) but modules need to be compiled
>>with EAPI support. Unfortunately the existing Cold Fusion module for Apache
>>on Win32 uses the standard API. I spoke with Macromedia in an effort to get
>>an EAPI build of the module and was informed that they have no plans to
>>compile an EAPI version of the module for Cold Fusion 4.x on Windows, but
>>that it will be supported on Cold Fusion 5 and I should upgrade.
>>Considering the amount of time Cold Fusion 5 has been out and the installed
>>4.x base (and the fact that I have a cluster of web servers and this upgrade
>>is cost prohibitive and unnecessary), this strikes me as a blatant attempt
>>to force upgrades. I think that they have been going to Microsoft school.
>>
>>I now feel that I have no alternative but to investigate alternatives to
>>Cold Fusion as I no longer have faith that Macromedia has any intention of
>>providing the type of support it's developer community needs. A far cry
>>from the days that Allaire was compiling custom builds of 3.x for me while
>>we tried to track down threading problems in the Cold Fusion Server service.
>>This is annoying as we have a lot of code that will need to be re-written,
>>but it will end up being cheaper in the long run if this is indicative of
>>how Macromedia is going to respond.
>>
>>I hope that I am not the only one who is disturbed by this and that
>>Macromedia will reconsider their position on this.
>>
>>Disappointed,
>>Justin Greene
>>
>>p.s. Allaire posted a resolution to the EXACT problem for Linux on August
>>7, 2000 in KB# 16303, however it requires the source for the module which I
>>was told would not be made available for windows.
>>
>>-
>>
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