Mike,
I find tweeting @AdobeCare gets great results, give that a try. Regards Dale Fraser From: cfaussie@googlegroups.com [mailto:cfaussie@googlegroups.com] On Behalf Of Mike K Sent: Friday, 29 November 2013 1:26 PM To: cfaussie Subject: [cfaussie] Adobe appear to be unable to handle my customer issue - or even talk to me. Apparently, Adobe are unable to process ANY credit card details, And it would seem they are unable to have anyone in Australia take a phone call. I have been trying for nearly a MONTH to get to talk to someone about this and never get to anyone. I leave messages and no one ever calls me back. There was an issue with my credit card when they went to process my November Creative Cloud payment, but instead of just trying it again a day or so later as most companies do, I had to go and update my CC details. I did that (the details were correct already but I updated them anyway) and would expect a new attempt at payment in a day or so and all would be well. NO such luck with Adobe. I keep getting messages when I open any CC application saying I have xx days to update my details or it will be cancelled. I have contacted their support THREE times - and been assured the issue will be resolved. I have been promised that someone from "the appropriate team" will contact me. No such luck. I have been assured that my card will be charged within 24 hours and all will be well. NO such luck. I have used a new credit card. That hasnt been charged either. I have now tried changing the credit card details back to the original card. Still hasn't charged, therefore my CC subscription is STILL unpaid. Now I have only 5 days left before my creative cloud subscription expires and I assume I'll be unable to open my CC applications at all. If i can't get to talk to anyone at Adobe on the phone, multiple contacts to the support centre have come to nothing, several emails have had no result, I dont know what choices I have left. Apart from going to the NSW Department of Fair Trading and complaining, or taking Adobe to the small claims court, or exploring the possibility of pirate copies, what the hell else can I do? I NEED those applications. -- Cheers Mike Kear Windsor, NSW, Australia Adobe Certified Advanced ColdFusion Developer AFP Webworks http://afpwebworks.com ColdFusion 9 Enterprise, PHP, ASP, ASP.NET <http://ASP.NET> hosting from AUD$15/month -- You received this message because you are subscribed to the Google Groups "cfaussie" group. To unsubscribe from this group and stop receiving emails from it, send an email to cfaussie+unsubscr...@googlegroups.com. To post to this group, send email to cfaussie@googlegroups.com. Visit this group at http://groups.google.com/group/cfaussie. For more options, visit https://groups.google.com/groups/opt_out. -- You received this message because you are subscribed to the Google Groups "cfaussie" group. To unsubscribe from this group and stop receiving emails from it, send an email to cfaussie+unsubscr...@googlegroups.com. To post to this group, send email to cfaussie@googlegroups.com. Visit this group at http://groups.google.com/group/cfaussie. For more options, visit https://groups.google.com/groups/opt_out.
