We did test it in the lab, though we focused on new users who seemed to like
it. We also looked at stats which indicated that the Most visited and
Recently closed items were the only things that were actually used. The few
people who used Recent bookmarks and Searches have been vocal, but we know
there weren't many of them.
We are also listening to user support (Alice tells us that feedback is mixed
between love it an hate it). A more in-depth user support report is coming
soon.
We expect to continue trying to improve the NTP, so feedback is definitely
welcome.
-Brian
On Wed, Sep 23, 2009 at 9:38 PM, Mike Belshe <mbel...@google.com> wrote:
> On Wed, Sep 23, 2009 at 9:04 PM, Ben Goodger (Google)
> <b...@chromium.org>wrote:
>
>> One day, we may offer further customization of this page. This may
>> include the ability to show more items. I think this is preferable to
>> a "classic view" option, which sets a bad precedent - that every time
>> we make a UI change we'll carry the burden of supporting the old way
>> too forever. It adds to the testing matrix and raises the opportunity
>> cost of making ambitious UI changes.
>>
>
> I think you've got the precedent problem backwards. Look at it from the
> other side. The precedent that we set is that users should not expect any
> say or control about the UI. And if you, the user, don't like it, well, go
> back to IE, because we, Chrome, think our support burden is more important
> than your browser preferences. Is that the precedent we want to set?
>
> I'm not really fighting for the old UI, but I am fighting that we are aware
> of the negative consequences of change and that we better help users through
> transitions. If other users are saying the same thing, we might want to be
> a bit more sympathetic.
>
> Did we do usability studies of the NTP with existing users? Did they
> universally like the new layout better? Should we have had better upgrade
> UI so that users knew this was happening?
>
> Mike
>
>
>
>
>>
>> -Ben
>>
>> On Wed, Sep 23, 2009 at 8:59 PM, Mike Belshe <mbel...@google.com> wrote:
>> > I just got a fairly angry email from my sister about the new tab page
>> UI.
>> > She writes:
>> >>
>> >> "What’s up with the Chrome Tab page change? I thought I screwed up my
>> >> page at home, but now my page at work has changed too.
>> >
>> > I don’t like it.
>> >
>> > Why do I have to have my tabs arranged 4x2 ? I liked 3x3.
>> >
>> > What happened to the delete tabs?
>> >
>> > Do we get no say in what our page looks like? Google just gets to make
>> the
>> > change without so much as a notice, “Your page has changed for the
>> worse”.
>> >
>> > Sorry to dump on you but, it sure is nice thinking that I can gripe to
>> > someone at a giant company like Google and there actually might be
>> someone
>> > listening."
>> >
>> > This is probably a good point; why didn't we offer a "classic view"
>> option
>> > to users? It is not like the current new-tab-page is all that radically
>> > different. I'm sure we were aware that some users would feel this way?
>> But
>> > we think we know better than they do what this page should look like?
>> >
>> > BTW - I liked 3x3 better than 4x2 better too.
>> >
>> > Mike
>> >
>> > >
>> >
>>
>
>
> >
>
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