On Thu, Sep 24, 2009 at 12:11 AM, Darin Fisher <da...@chromium.org> wrote:
> Do websites provide users with previous versions after overhauling their
> UX? Some do (gmail seems to), but most do not. You just get to surf the
> latest. Hopefully, the website changes for the better. That's our burden
> to bear.
I suspect it has to do with apps that contain your personal information (web
history, contacts, email, etc). Users come to expect their information is
found in certain places, and when you change that around, you can alienate
some users. I suspect that is why GMail has backward compatible UIs but
sites like CNN do not.
It sounds like Alice and others will figure out if there is something that
needs to change.
Mike
>
> -Darin
>
>
> On Wed, Sep 23, 2009 at 8:59 PM, Mike Belshe <mbel...@google.com> wrote:
>
>> I just got a fairly angry email from my sister about the new tab page UI.
>> She writes:
>>
>>> "What’s up with the Chrome Tab page change? I thought I screwed up my
>>> page at home, but now my page at work has changed too.
>>
>> I don’t like it.
>>
>> Why do I have to have my tabs arranged 4x2 ? I liked 3x3.
>>
>> What happened to the delete tabs?
>>
>> Do we get no say in what our page looks like? Google just gets to make
>> the change without so much as a notice, “Your page has changed for the
>> worse”.
>>
>> Sorry to dump on you but, it sure is nice thinking that I can gripe to
>> someone at a giant company like Google and there actually might be someone
>> listening."
>>
>>
>> This is probably a good point; why didn't we offer a "classic view" option
>> to users? It is not like the current new-tab-page is all that radically
>> different. I'm sure we were aware that some users would feel this way? But
>> we think we know better than they do what this page should look like?
>>
>> BTW - I liked 3x3 better than 4x2 better too.
>>
>>
>> Mike
>>
>>
>>
>> >>
>>
>
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