On Fri, Sep 25, 2009 at 10:22 AM, Nico Weber <tha...@chromium.org> wrote:

> >> At times, we seem to forget the impact of our silent updates.  They are
> >> great for bug/security fixes, but when we do roll out something like
> NNTP,
> >> it can lead to a 'WTF' moment.  For future changes like this, it might
> make
> >> sense to put in messaging for the upgrade so the users get lead through
> the
> >> transition instead of their routine suddenly changing on them.
> >
> > All software, and all browsers, change their UI and capabilities as they
> > release new versions.  Look at how Firefox 1.0, 2.0, 3.0, and 3.5 all had
> > different main window themes (and not just cosmetically; they moved
> pieces
> > around and changed the UX).  It's not like there was a "--use_2_0_theme"
> > switch when 3.0 released.
> > Users complain about anything that changes.  This is why user complaints
> > should be an input, but not a hugely-weighted one.
>
> FWIW, Firefox uses can choose not to update to a new version if they
> don't like the new UI though ( and some people mention this explicitly
> as a reason for not updating:
>
> http://blog.mozilla.com/metrics/2009/08/21/why-people-dont-upgrade-their-browser-part-i/
> ).
>

It's also not something Mozilla supports.  Eventually, they stop offering
security updates
for old versions.
-Darin

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